Veterinary Practice Management Software · reliability comparison
DaySmart Vet (formerly Vetter) vs Shepherd: which is more reliable? (2026)
DaySmart Vet (formerly Vetter) is more reliable than Shepherd, scoring 80.4 vs 68.6 out of 100. Over the last 90 days DaySmart Vet (formerly Vetter) reported 1 incident and Shepherd reported 5, with effective uptime of 99.80% and 99.46% respectively. Shepherd resolves incidents faster on average (4h 53m).
Data updated Nov 1, 2026 · How we score
| Metric | DaySmart Vet (formerly Vetter) | Shepherd |
|---|---|---|
| Reliability score | 80.4 | 68.6 |
| Rank (veterinary practice management systems) | #6 | #9 |
| Uptime (90 days) | 99.80% | 99.46% |
| Incidents (90 days) | 1 | 5 |
| Partial / major outages | 1 | 1 |
| Avg time to resolve | 8h 30m | 4h 53m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where DaySmart Vet (formerly Vetter) and Shepherd differ
- Shepherd reported 5× as many incidents as DaySmart Vet (formerly Vetter) over the last 90 days (5 vs 1).
- Shepherd fixes problems faster: 4h 53m on average, against 8h 30m for DaySmart Vet (formerly Vetter).
- DaySmart Vet (formerly Vetter)'s longest outage on record lasted 1d (Nov 18, 2025); Shepherd's lasted 22h 26m (Sep 14, 2026).
90-day uptime
DaySmart Vet (formerly Vetter)
Shepherd
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent DaySmart Vet (formerly Vetter) incidents
- Partial outageAug 10, 2026 · resolved in 8h 30m
Affected: VetterSoftware.com
Recent Shepherd incidents
- Degraded performanceOct 30, 2026 · resolved in <1m
- Degraded performanceSep 14, 2026 · resolved in <1m
- Partial outageSep 14, 2026 · resolved in 22h 26m
Shepherd Application Service Disruption
Affected: Shepherd Application, Shepherd Pay, SMS (Texting Services), AI Services (TranscribeAI, SummarizeAI, DiagnoseAI), OpenAPI (Clinic Connect and Integrations), Shepherd Support Chat (Intercom)
- Degraded performanceSep 10, 2026 · resolved in 1h 10m
OpenAPI – Intermittent Request Failures
Affected: OpenAPI (Clinic Connect and Integrations)
- Degraded performanceAug 26, 2026 · resolved in 50m
Shepherd Application Degraded Performance
Affected: Shepherd Application, Shepherd Pay, SMS (Texting Services), AI Services (TranscribeAI, SummarizeAI, DiagnoseAI), OpenAPI (Clinic Connect and Integrations)
Other veterinary practice management systems to consider
- PetDesk · #1 · 100% uptime
- Otto · #2 · 100% uptime
- IDEXX Neo · #3 · 99.94% uptime
- Vetstoria · #4 · 99.96% uptime
See the full most reliable veterinary practice management software ranking →