Veterinary Practice Management Software · reliability comparison
Digitail vs IDEXX Neo: which is more reliable? (2026)
Digitail is more reliable than IDEXX Neo, scoring 100.0 vs 92.4 out of 100. Over the last 90 days Digitail reported 0 incidents and IDEXX Neo reported 3, with effective uptime of 100% and 99.94% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Digitail | IDEXX Neo |
|---|---|---|
| Reliability score | 100.0 | 92.4 |
| Rank (veterinary practice management systems) | — | #3 |
| Uptime (90 days) | 100% | 99.94% |
| Incidents (90 days) | 0 | 3 |
| Partial / major outages | 0 | 3 |
| Avg time to resolve | — | 44m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Digitail and IDEXX Neo differ
- Digitail reported no incidents in the last 90 days, while IDEXX Neo reported 3.
- IDEXX Neo had 3 partial or major outages, compared with 0 for Digitail.
- Digitail's longest incident on record lasted 2h (Jan 12, 2026); IDEXX Neo's lasted 21h 6m (Jul 16, 2026).
90-day uptime
Digitail
IDEXX Neo
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Digitail incidents
No incidents reported by Digitail in the last 90 days.
Recent IDEXX Neo incidents
- Partial outageOct 9, 2026 · resolved in 1h 29m
Fiserv outage impacting IDEXX Payments in Neo
Affected: Neo Software
- Partial outageSep 17, 2026 · resolved in 15m
Neo: Open consultations cannot be closed or marked "ready to pay"
Affected: Neo Software
- Partial outageSep 2, 2026 · resolved in 28m
Neo AI Patient History Summarization Outage
Affected: Neo Software
Other veterinary practice management systems to consider
- PetDesk · #1 · 100% uptime
- Otto · #2 · 100% uptime
- Vetstoria · #4 · 99.96% uptime
- Vetspire · #5 · 99.90% uptime
See the full most reliable veterinary practice management software ranking →