E-Signature Software · reliability comparison
Docusign vs Dropbox Sign: which is more reliable? (2026)
Dropbox Sign is more reliable than Docusign, scoring 90.9 vs 45.1 out of 100. Over the last 90 days Docusign reported 17 incidents and Dropbox Sign reported 2, with effective uptime of 98.39% and 99.94% respectively. Dropbox Sign resolves incidents faster on average (3h 48m).
Data updated Nov 1, 2026 · How we score
| Metric | Docusign | Dropbox Sign |
|---|---|---|
| Reliability score | 45.1 | 90.9 |
| Rank (e-signature tools) | #10 | #6 |
| Uptime (90 days) | 98.39% | 99.94% |
| Incidents (90 days) | 17 | 2 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 13h 5m | 3h 48m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Docusign and Dropbox Sign differ
- Docusign reported 8.5× as many incidents as Dropbox Sign over the last 90 days (17 vs 2).
- Docusign had 1 partial or major outage, compared with 0 for Dropbox Sign.
- Dropbox Sign fixes problems faster: 3h 48m on average, against 13h 5m for Docusign (3.4× quicker).
- Docusign's longest outage on record lasted 1h 31m (Apr 17, 2026); Dropbox Sign's lasted 3h 12m (Jan 2, 2026).
90-day uptime
Docusign
Dropbox Sign
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Docusign incidents
- Degraded performanceOct 31, 2026 · ongoing
Some users may not be receiving login verification code and password reset emails (Incident 6112)
Affected: NA3, NA1, NA4, NA2
- Partial outageOct 21, 2026 · resolved in <1m
Signing and login unavailable for Docusign France customers (Incident 5945)
Affected: PROD
- Degraded performanceOct 21, 2026 · resolved in 2h 27m
Errors for templates, reports, envelope preparation and other features (Incident 6034)
Affected: AU
- Degraded performanceOct 19, 2026 · resolved in <1m
Affected: NA1, NA4, NA3
- Degraded performanceOct 16, 2026 · resolved in <1m
Errors for templates, reports, envelope preparation and other features (Incident 5994)
Affected: AU
- Degraded performanceOct 8, 2026 · resolved in 7h 11m
Errors for templates, reports, envelope preparation and other features (Incident 5932)
Affected: EU
Recent Dropbox Sign incidents
- Degraded performanceAug 31, 2026 · resolved in 53m
Affected: Send signature requests, Document signing through Dropbox Sign and Fax, Embedded signing through Dropbox Sign
- Degraded performanceAug 21, 2026 · resolved in 6h 43m
We are currently experiencing issues with our Salesforce integration
Affected: Salesforce