E-Signature Software · reliability comparison
Dropbox Sign vs PandaDoc: which is more reliable? (2026)
Dropbox Sign and PandaDoc are effectively tied on reliability (90.9 vs 89.0). Over the last 90 days Dropbox Sign reported 2 incidents and PandaDoc reported 3, with effective uptime of 99.94% and 99.88% respectively. PandaDoc resolves incidents faster on average (2h 33m).
Data updated Nov 1, 2026 · How we score
| Metric | Dropbox Sign | PandaDoc |
|---|---|---|
| Reliability score | 90.9 | 89.0 |
| Rank (e-signature tools) | #6 | #7 |
| Uptime (90 days) | 99.94% | 99.88% |
| Incidents (90 days) | 2 | 3 |
| Partial / major outages | 0 | 1 |
| Avg time to resolve | 3h 48m | 2h 33m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Dropbox Sign and PandaDoc differ
- PandaDoc reported 50% more incidents than Dropbox Sign over the last 90 days (3 vs 2).
- PandaDoc had 1 partial or major outage, compared with 0 for Dropbox Sign.
- PandaDoc fixes problems faster: 2h 33m on average, against 3h 48m for Dropbox Sign.
- Dropbox Sign's longest outage on record lasted 3h 12m (Jan 2, 2026); PandaDoc's lasted 4h 39m (Aug 20, 2026).
90-day uptime
Dropbox Sign
PandaDoc
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Dropbox Sign incidents
- Degraded performanceAug 31, 2026 · resolved in 53m
Affected: Send signature requests, Document signing through Dropbox Sign and Fax, Embedded signing through Dropbox Sign
- Degraded performanceAug 21, 2026 · resolved in 6h 43m
We are currently experiencing issues with our Salesforce integration
Affected: Salesforce
Recent PandaDoc incidents
- InformationalSep 7, 2026 · resolved in 13h 26m
Affected: Creating and editing documents, Sending documents, Uploading documents, API, Downloading documents
- Degraded performanceSep 1, 2026 · resolved in 27m
Inline fields may not work in the recipient view
Affected: Public (recipient) view, Public (recipient) view
- Partial outageAug 20, 2026 · resolved in 4h 39m
Some users experience issues with creation and viewing of documents
Affected: Creating and editing documents, Sending documents, Uploading documents