Referral & Loyalty Programs · reliability comparison
Extole vs Smile.io: which is more reliable? (2026)
Extole is more reliable than Smile.io, scoring 97.6 vs 73.3 out of 100. Over the last 90 days Extole reported 2 incidents and Smile.io reported 1, with effective uptime of 99.99% and 99.70% respectively. Extole resolves incidents faster on average (11m).
Data updated Nov 1, 2026 · How we score
| Metric | Extole | Smile.io |
|---|---|---|
| Reliability score | 97.6 | 73.3 |
| Rank (loyalty & referral platforms) | #4 | #6 |
| Uptime (90 days) | 99.99% | 99.70% |
| Incidents (90 days) | 2 | 1 |
| Partial / major outages | 1 | 1 |
| Avg time to resolve | 11m | 12h 54m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Extole and Smile.io differ
- Extole reported 2× as many incidents as Smile.io over the last 90 days (2 vs 1).
- Extole fixes problems faster: 11m on average, against 12h 54m for Smile.io (72.3× quicker).
- Extole's longest outage on record lasted 51m (Nov 22, 2025); Smile.io's lasted 12h 54m (Sep 24, 2026).
90-day uptime
Extole
Smile.io
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Extole incidents
- InformationalOct 23, 2026 · resolved in <1m
Extole Update to Service Sub-Processors
Affected: Data Processing
- Partial outageSep 14, 2026 · resolved in 11m
Affected: Pod 0, Pod 1, Pod 2, Pod 3, Pod 4, Pod 5 +9 more
Recent Smile.io incidents
- Partial outageSep 24, 2026 · resolved in 12h 54m
Errors when customers try to redeem points.official update ↗
Affected: Storefront Components
Other loyalty & referral platforms to consider
- LoyaltyLion · #1 · 100% uptime
- Mention Me · #2 · 100% uptime
- Yotpo Loyalty & Referrals · #3 · 99.99% uptime
- Growave · #5 · 99.99% uptime
See the full most reliable referral & loyalty platforms ranking →