Live status & reliability report
Smile.io status, outages & reliability
Smile.io is a loyalty, points and referral program app for online stores, built mainly for Shopify, BigCommerce and Wix merchants and headquartered in Kitchener, Ontario.
Data updated Nov 1, 2026 · score recalculated
Over the last 90 days Smile.io had 99.70% effective uptime across 1 status page incident (1 partial or major outage), resolving them in 12h 54m on average.
Is Smile.io down right now?
No, Smile.io is up and running.
- Smile.io's status page reports all systems operational. Checked .
- All 3 Smile.io pages we check are responding. Checked .
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90-day uptime
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Key facts about Smile.io's reliability
- Over the past 12 months, Smile.io published 7 incidents on its status page, 3 of them partial or major outages.
- Its longest outage on record in that time was “Errors when customers try to redeem points.” on Sep 24, 2026, which lasted 12h 54m.
- The part of Smile.io most often affected was Storefront Components (2 of 7 incidents).
- Smile.io reported 1 incident in the last 90 days, down from 4 in the 90 days before.
- Smile.io's 90-day uptime of 99.70% is below the average for loyalty & referral platforms (99.72%).
- It resolves incidents more slowly than the typical loyalty & referral platform: 12h 54m on average, against a median of 11m.
Score breakdown
Incidents per month
- Major outage
- Partial outage
- Degraded
- Informational
Response time
Daily average response time of Smile.io's public pages, measured by our probes.
Score trend
Daily reliability score (rolling 90-day window).
Smile.io incident history (last 90 days)
- Partial outageSep 24, 2026 · resolved in 12h 54m
Errors when customers try to redeem points.official update ↗
Affected: Storefront Components
Source: Smile.io status page · last checked · Subscribe via RSS
Our independent monitoring
We check these public Smile.io pages every 5 minutes. An outage is recorded after two consecutive failed checks.
| Page | Last check | Uptime (30d) | Avg response |
|---|---|---|---|
| Merchant admin login | Up | 100% | 324 ms |
| Public REST API root | Up | 100% | 375 ms |
| Homepage | Up | 100% | 487 ms |
How Smile.io compares
Smile.io status FAQ
Is Smile.io down right now?
No, Smile.io is up and running. Smile.io's status page currently reports all systems operational, and all 3 of the Smile.io pages we check every five minutes are responding. This page updates automatically when that changes.
How reliable is Smile.io?
Smile.io has a reliability score of 73.3 out of 100, ranking #6 of 7 loyalty & referral platforms. Over the last 90 days it had 99.70% effective uptime.
How often does Smile.io have outages?
Smile.io published 1 incident on its status page in the last 90 days (1 partial or major outage) and 7 in the past 12 months.
How long do Smile.io outages last?
Smile.io resolves incidents in 12h 54m on average. Its longest outage in the past year lasted 12h 54m, on Sep 24, 2026.
Does Smile.io have a status page?
Yes. Smile.io's official status page is status.smile.io. We read it every five minutes and keep its full incident history.