Veterinary Practice Management Software · reliability comparison

ezyVet vs IDEXX Neo: which is more reliable? (2026)

IDEXX Neo is more reliable than ezyVet, scoring 92.4 vs 75.1 out of 100. Over the last 90 days ezyVet reported 11 incidents and IDEXX Neo reported 3, with effective uptime of 99.67% and 99.94% respectively. IDEXX Neo resolves incidents faster on average (44m).

Data updated Nov 1, 2026 · How we score

ezyVet

75.1/100

Operational

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IDEXX Neo

92.4/100

Operational

Visit IDEXX Neo ↗
VS
MetricezyVetIDEXX Neo
Reliability score75.192.4
Rank (veterinary practice management systems)#7#3
Uptime (90 days)99.67%99.94%
Incidents (90 days)113
Partial / major outages43
Avg time to resolve1h 46m44m
Outages we detected00
Transparency score100/100100/100

Where ezyVet and IDEXX Neo differ

  • ezyVet reported 3.7× as many incidents as IDEXX Neo over the last 90 days (11 vs 3).
  • ezyVet had 4 partial or major outages, compared with 3 for IDEXX Neo.
  • IDEXX Neo fixes problems faster: 44m on average, against 1h 46m for ezyVet (2.4× quicker).
  • ezyVet's longest outage on record lasted 7h 7m (Aug 7, 2026); IDEXX Neo's lasted 21h 6m (Jul 16, 2026).

90-day uptime

ezyVet

Aug 5, 2026 – Aug 6, 2026: no incidentsAug 7, 2026: 83.69% uptime, 2 incidents (Partial outage)Aug 8, 2026 – Aug 13, 2026: no incidentsAug 14, 2026: 96.26% uptime, 2 incidents (Major outage)Aug 15, 2026 – Aug 16, 2026: no incidentsAug 17, 2026: 99.43% uptime, 1 incident (Degraded performance)Aug 18, 2026 – Aug 25, 2026: no incidentsAug 26, 2026: 99.79% uptime, 1 incident (Degraded performance)Aug 27, 2026 – Sep 2, 2026: no incidentsSep 3, 2026: 98.84% uptime, 1 incident (Degraded performance)Sep 4, 2026: 99.88% uptime, 1 incident (Degraded performance)Sep 5, 2026 – Sep 17, 2026: no incidentsSep 18, 2026: 97.87% uptime, 1 incident (Partial outage)Sep 19, 2026 – Sep 20, 2026: no incidentsSep 21, 2026: 99.83% uptime, 1 incident (Degraded performance)Sep 22, 2026 – Sep 23, 2026: no incidentsSep 24, 2026: 94.85% uptime, 1 incident (Partial outage)Sep 25, 2026 – Nov 2, 2026: no incidents
90 days ago99.671% average daily uptimeToday

IDEXX Neo

Aug 5, 2026 – Sep 1, 2026: no incidentsSep 2, 2026: 99.04% uptime, 1 incident (Partial outage)Sep 3, 2026 – Sep 16, 2026: no incidentsSep 17, 2026: 99.48% uptime, 1 incident (Partial outage)Sep 18, 2026 – Oct 8, 2026: no incidentsOct 9, 2026: 96.91% uptime, 1 incident (Partial outage)Oct 10, 2026 – Nov 2, 2026: no incidents
90 days ago99.949% average daily uptimeToday

Recent ezyVet incidents

Full ezyVet reliability report →

Recent IDEXX Neo incidents

Full IDEXX Neo reliability report →

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