Veterinary Practice Management Software · reliability comparison
ezyVet vs Shepherd: which is more reliable? (2026)
ezyVet is more reliable than Shepherd, scoring 75.1 vs 68.6 out of 100. Over the last 90 days ezyVet reported 11 incidents and Shepherd reported 5, with effective uptime of 99.67% and 99.46% respectively. ezyVet resolves incidents faster on average (1h 46m).
Data updated Nov 1, 2026 · How we score
| Metric | ezyVet | Shepherd |
|---|---|---|
| Reliability score | 75.1 | 68.6 |
| Rank (veterinary practice management systems) | #7 | #9 |
| Uptime (90 days) | 99.67% | 99.46% |
| Incidents (90 days) | 11 | 5 |
| Partial / major outages | 4 | 1 |
| Avg time to resolve | 1h 46m | 4h 53m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where ezyVet and Shepherd differ
- ezyVet reported 2.2× as many incidents as Shepherd over the last 90 days (11 vs 5).
- ezyVet had 4 partial or major outages, compared with 1 for Shepherd.
- ezyVet fixes problems faster: 1h 46m on average, against 4h 53m for Shepherd (2.8× quicker).
- ezyVet's longest outage on record lasted 7h 7m (Aug 7, 2026); Shepherd's lasted 22h 26m (Sep 14, 2026).
90-day uptime
ezyVet
Shepherd
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent ezyVet incidents
- Partial outageSep 24, 2026 · resolved in 2h 28m
CUBEX Integration Issueofficial update ↗
Affected: Cubex
- Degraded performanceSep 21, 2026 · resolved in 16m
Delays in some data being updated in Vello to USW2 ezyVet sites
Affected: ezyVet Vello
- Partial outageSep 18, 2026 · resolved in 1h 1m
ezyVet - General Outage - USE1
Affected: ezyVet Software: USA and Canada Central/East
- Degraded performanceSep 3, 2026 · resolved in 2h 2m
ezyVet - AWS outage - Potential impact for ezyVet customers in USW2
Affected: ezyVet Software: USA and Canada West
- Degraded performanceAug 26, 2026 · resolved in 20m
ezyVet Performance Issues - APSE2
Affected: ezyVet Software: Australia, ezyVet Software: New Zealand
- Degraded performanceAug 17, 2026 · resolved in 55m
ezyVet Performance Issue - USE1
Affected: ezyVet Software: USA and Canada Central/East
Recent Shepherd incidents
- Degraded performanceOct 30, 2026 · resolved in <1m
- Degraded performanceSep 14, 2026 · resolved in <1m
- Partial outageSep 14, 2026 · resolved in 22h 26m
Shepherd Application Service Disruptionofficial update ↗
Affected: Shepherd Application, Shepherd Pay, SMS (Texting Services), AI Services (TranscribeAI, SummarizeAI, DiagnoseAI), OpenAPI (Clinic Connect and Integrations), Shepherd Support Chat (Intercom)
- Degraded performanceSep 10, 2026 · resolved in 1h 10m
OpenAPI – Intermittent Request Failures
Affected: OpenAPI (Clinic Connect and Integrations)
- Degraded performanceAug 26, 2026 · resolved in 50m
Shepherd Application Degraded Performance
Affected: Shepherd Application, Shepherd Pay, SMS (Texting Services), AI Services (TranscribeAI, SummarizeAI, DiagnoseAI), OpenAPI (Clinic Connect and Integrations)
Other veterinary practice management systems to consider
- PetDesk · #1 · 100% uptime
- Otto · #2 · 100% uptime
- IDEXX Neo · #3 · 99.94% uptime
- Vetstoria · #4 · 99.96% uptime
See the full most reliable veterinary practice management software ranking →