Form & Survey Builders · reliability comparison
Formstack Forms vs SurveyMonkey: which is more reliable? (2026)
Formstack Forms is more reliable than SurveyMonkey, scoring 90.6 vs 72.6 out of 100. Over the last 90 days Formstack Forms reported 4 incidents and SurveyMonkey reported 15, with effective uptime of 99.93% and 99.68% respectively. Formstack Forms resolves incidents faster on average (1h 34m).
Data updated Nov 1, 2026 · How we score
| Metric | Formstack Forms | SurveyMonkey |
|---|---|---|
| Reliability score | 90.6 | 72.6 |
| Rank (form & survey builders) | #9 | #13 |
| Uptime (90 days) | 99.93% | 99.68% |
| Incidents (90 days) | 4 | 15 |
| Partial / major outages | 2 | 4 |
| Avg time to resolve | 1h 34m | 3h 7m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Formstack Forms and SurveyMonkey differ
- SurveyMonkey reported 3.8× as many incidents as Formstack Forms over the last 90 days (15 vs 4).
- SurveyMonkey had 4 partial or major outages, compared with 2 for Formstack Forms.
- Formstack Forms fixes problems faster: 1h 34m on average, against 3h 7m for SurveyMonkey (2.0× quicker).
- Formstack Forms's longest outage on record lasted 20m (Aug 25, 2026); SurveyMonkey's lasted 6h 4m (Apr 24, 2026).
90-day uptime
Formstack Forms
SurveyMonkey
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Formstack Forms incidents
- Degraded performanceSep 17, 2026 · resolved in 4h 27m
Formstack Forms: Phone Number Field
Affected: Main Application
- Partial outageAug 25, 2026 · resolved in 20m
Affected: Email System (SendGrid)
- Degraded performanceAug 17, 2026 · resolved in 1h 8m
Formstack Forms: Confirmation Email Delivery Issues
Affected: Email System (SendGrid)
- Major outageAug 14, 2026 · resolved in 20m
Formstack Forms: Application Unavailable
Affected: Main Application
Recent SurveyMonkey incidents
- Major outageOct 28, 2026 · resolved in 25m
Errors occurring across the site
Affected: SurveyMonkey
- InformationalOct 14, 2026 · resolved in <1m
- Degraded performanceOct 6, 2026 · resolved in 1h 40m
500 error on Transaction History for Team Admins
Affected: SurveyMonkey
- Degraded performanceOct 2, 2026 · resolved in 2h 52m
Custom data / respondent metadata missing from Individual Response Table and XLS exports
Affected: SurveyMonkey
- Partial outageSep 24, 2026 · resolved in 3h 16m
Audience Preview Page is not respondingofficial update ↗
Affected: SurveyMonkey
- InformationalSep 11, 2026 · resolved in <1m
Other form & survey builders to consider
- Cognito Forms · #1 · 100% uptime
- Google Forms · #2 · 100% uptime
- Jotform · #3 · 100% uptime
- Paperform · #4 · 100% uptime