Business Phone Systems · reliability comparison
Freshdesk Contact Center (Freshcaller) vs JustCall: which is more reliable? (2026)
JustCall is more reliable than Freshdesk Contact Center (Freshcaller), scoring 93.4 vs 79.9 out of 100. Over the last 90 days Freshdesk Contact Center (Freshcaller) reported 5 incidents and JustCall reported 4, with effective uptime of 99.75% and 99.96% respectively. JustCall resolves incidents faster on average (1h 18m).
Data updated Nov 1, 2026 · How we score
Freshdesk Contact Center (Freshcaller)
79.9/100Operational
Visit Freshdesk Contact Center (Freshcaller) ↗| Metric | Freshdesk Contact Center (Freshcaller) | JustCall |
|---|---|---|
| Reliability score | 79.9 | 93.4 |
| Rank (business phone systems) | #7 | #2 |
| Uptime (90 days) | 99.75% | 99.96% |
| Incidents (90 days) | 5 | 4 |
| Partial / major outages | 2 | 0 |
| Avg time to resolve | 3h 48m | 1h 18m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Freshdesk Contact Center (Freshcaller) and JustCall differ
- Freshdesk Contact Center (Freshcaller) reported 25% more incidents than JustCall over the last 90 days (5 vs 4).
- Freshdesk Contact Center (Freshcaller) had 2 partial or major outages, compared with 0 for JustCall.
- JustCall fixes problems faster: 1h 18m on average, against 3h 48m for Freshdesk Contact Center (Freshcaller) (2.9× quicker).
- Freshdesk Contact Center (Freshcaller)'s longest outage on record lasted 3d (Mar 2, 2026); JustCall's lasted 12m (Mar 9, 2026).
90-day uptime
Freshdesk Contact Center (Freshcaller)
JustCall
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Freshdesk Contact Center (Freshcaller) incidents
- Degraded performanceOct 23, 2026 · resolved in 3h 23m
- MaintenanceOct 11, 2026 · resolved in 1h
- Partial outageOct 7, 2026 · resolved in 42m
- MaintenanceSep 27, 2026 · resolved in 1h
- MaintenanceSep 20, 2026 · resolved in 1h
- Partial outageSep 15, 2026 · resolved in 6h 3m
Issues Affecting Incoming and Outgoing Callsofficial update ↗
Full Freshdesk Contact Center (Freshcaller) reliability report →
Recent JustCall incidents
- Degraded performanceOct 27, 2026 · resolved in 40m
Failures in incoming and outgoing calls
Affected: JustCall Dashboard, JustCall Live Dashboard
- Degraded performanceOct 22, 2026 · resolved in 39m
Affected: Outbound Calling, SMS Service, JustCall Dashboard, Contact sync with CRMs, help desks and other integrations, Inbound Calling, MMS Service +1 more
- Degraded performanceSep 1, 2026 · resolved in 29m
Partial Degradation of Calling, SalesDialer, and Inbound Call Services
Affected: Inbound Calling, Sales Dialer
- Degraded performanceAug 18, 2026 · resolved in 3h 23m
Slowness reported across platform
Affected: Outbound Calling, SMS Service, JustCall Dashboard, Inbound Calling, MMS Service, Sales Dialer
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime
- Quo (formerly OpenPhone) · #5 · 99.83% uptime