Business Phone Systems · reliability comparison
Freshdesk Contact Center (Freshcaller) vs net2phone: which is more reliable? (2026)
Freshdesk Contact Center (Freshcaller) and net2phone are effectively tied on reliability (79.9 vs 81.1). Over the last 90 days Freshdesk Contact Center (Freshcaller) reported 5 incidents and net2phone reported 1, with effective uptime of 99.75% and 99.89% respectively. Freshdesk Contact Center (Freshcaller) resolves incidents faster on average (3h 48m).
Data updated Nov 1, 2026 · How we score
Freshdesk Contact Center (Freshcaller)
79.9/100Operational
Visit Freshdesk Contact Center (Freshcaller) ↗VS
| Metric | Freshdesk Contact Center (Freshcaller) | net2phone |
|---|---|---|
| Reliability score | 79.9 | 81.1 |
| Rank (business phone systems) | #7 | #6 |
| Uptime (90 days) | 99.75% | 99.89% |
| Incidents (90 days) | 5 | 1 |
| Partial / major outages | 2 | 0 |
| Avg time to resolve | 3h 48m | 14h 35m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Freshdesk Contact Center (Freshcaller) and net2phone differ
- Freshdesk Contact Center (Freshcaller) reported 5× as many incidents as net2phone over the last 90 days (5 vs 1).
- Freshdesk Contact Center (Freshcaller) had 2 partial or major outages, compared with 0 for net2phone.
- Freshdesk Contact Center (Freshcaller) fixes problems faster: 3h 48m on average, against 14h 35m for net2phone (3.8× quicker).
- Freshdesk Contact Center (Freshcaller)'s longest outage on record lasted 3d (Mar 2, 2026); net2phone's lasted 16m (Nov 21, 2025).
90-day uptime
Freshdesk Contact Center (Freshcaller)
net2phone
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Freshdesk Contact Center (Freshcaller) incidents
- Degraded performanceOct 23, 2026 · resolved in 3h 23m
- MaintenanceOct 11, 2026 · resolved in 1h
- Partial outageOct 7, 2026 · resolved in 42m
- MaintenanceSep 27, 2026 · resolved in 1h
- MaintenanceSep 20, 2026 · resolved in 1h
- Partial outageSep 15, 2026 · resolved in 6h 3m
Issues Affecting Incoming and Outgoing Callsofficial update ↗
Full Freshdesk Contact Center (Freshcaller) reliability report →
Recent net2phone incidents
- MaintenanceOct 22, 2026 · resolved in 3d 23h
Net2phone 1.0 Portal Maintenance
Affected: net2phone 1.0 Admin Portal
- Degraded performanceOct 21, 2026 · resolved in 14h 35m
net2phone 1.0 portal maintenance
Affected: net2phone 1.0 Admin Portal
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime