Business Phone Systems · reliability comparison
Freshdesk Contact Center (Freshcaller) vs Ooma Office: which is more reliable? (2026)
Freshdesk Contact Center (Freshcaller) and Ooma Office are effectively tied on reliability (79.9 vs 80.0). Over the last 90 days Freshdesk Contact Center (Freshcaller) reported 5 incidents and Ooma Office reported 0, with effective uptime of 99.75% and 100% respectively.
Data updated Nov 1, 2026 · How we score
Freshdesk Contact Center (Freshcaller)
79.9/100Operational
Visit Freshdesk Contact Center (Freshcaller) ↗VS
| Metric | Freshdesk Contact Center (Freshcaller) | Ooma Office |
|---|---|---|
| Reliability score | 79.9 | 80.0 |
| Rank (business phone systems) | #7 | — |
| Uptime (90 days) | 99.75% | 100% |
| Incidents (90 days) | 5 | 0 |
| Partial / major outages | 2 | 0 |
| Avg time to resolve | 3h 48m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 0/100 |
Where Freshdesk Contact Center (Freshcaller) and Ooma Office differ
- Ooma Office reported no incidents in the last 90 days, while Freshdesk Contact Center (Freshcaller) reported 5.
- Freshdesk Contact Center (Freshcaller) had 2 partial or major outages, compared with 0 for Ooma Office.
90-day uptime
Freshdesk Contact Center (Freshcaller)
Ooma Office
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Freshdesk Contact Center (Freshcaller) incidents
- Degraded performanceOct 23, 2026 · resolved in 3h 23m
- MaintenanceOct 11, 2026 · resolved in 1h
- Partial outageOct 7, 2026 · resolved in 42m
- MaintenanceSep 27, 2026 · resolved in 1h
- MaintenanceSep 20, 2026 · resolved in 1h
- Partial outageSep 15, 2026 · resolved in 6h 3m
Issues Affecting Incoming and Outgoing Callsofficial update ↗
Full Freshdesk Contact Center (Freshcaller) reliability report →
Recent Ooma Office incidents
No incidents reported by Ooma Office in the last 90 days.
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime