Business Phone Systems · reliability comparison
Freshdesk Contact Center (Freshcaller) vs Zoom Phone: which is more reliable? (2026)
Freshdesk Contact Center (Freshcaller) is more reliable than Zoom Phone, scoring 79.9 vs 51.7 out of 100. Over the last 90 days Freshdesk Contact Center (Freshcaller) reported 5 incidents and Zoom Phone reported 13, with effective uptime of 99.75% and 99.21% respectively. Freshdesk Contact Center (Freshcaller) resolves incidents faster on average (3h 48m).
Data updated Nov 1, 2026 · How we score
Freshdesk Contact Center (Freshcaller)
79.9/100Operational
Visit Freshdesk Contact Center (Freshcaller) ↗| Metric | Freshdesk Contact Center (Freshcaller) | Zoom Phone |
|---|---|---|
| Reliability score | 79.9 | 51.7 |
| Rank (business phone systems) | #7 | #12 |
| Uptime (90 days) | 99.75% | 99.21% |
| Incidents (90 days) | 5 | 13 |
| Partial / major outages | 2 | 0 |
| Avg time to resolve | 3h 48m | 1d 1h |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Freshdesk Contact Center (Freshcaller) and Zoom Phone differ
- Zoom Phone reported 2.6× as many incidents as Freshdesk Contact Center (Freshcaller) over the last 90 days (13 vs 5).
- Freshdesk Contact Center (Freshcaller) had 2 partial or major outages, compared with 0 for Zoom Phone.
- Freshdesk Contact Center (Freshcaller) fixes problems faster: 3h 48m on average, against 1d 1h for Zoom Phone (6.6× quicker).
- Freshdesk Contact Center (Freshcaller)'s longest outage on record lasted 3d (Mar 2, 2026); Zoom Phone's lasted 3d (Sep 25, 2026).
90-day uptime
Freshdesk Contact Center (Freshcaller)
Zoom Phone
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Freshdesk Contact Center (Freshcaller) incidents
- Degraded performanceOct 23, 2026 · resolved in 3h 23m
- MaintenanceOct 11, 2026 · resolved in 1h
- Partial outageOct 7, 2026 · resolved in 42m
- MaintenanceSep 27, 2026 · resolved in 1h
- MaintenanceSep 20, 2026 · resolved in 1h
- Partial outageSep 15, 2026 · resolved in 6h 3m
Full Freshdesk Contact Center (Freshcaller) reliability report →
Recent Zoom Phone incidents
- MaintenanceOct 19, 2026 · resolved in 2d 12h
[Scheduled] Zoom Phone Maintenance - AMS3 Data Center: October 19, 2026
- InformationalOct 19, 2026 · resolved in 16m
Service Degradation Affecting ZP SMS Australia Mobile Numbers
Affected: SMS/MMS (Inbound/Outbound)
- MaintenanceOct 18, 2026 · resolved in 2h
[Scheduled] Zoom Phone Update - Japan SIP Zones: October 18, 2026 (No Operational Impact)
- MaintenanceOct 18, 2026 · resolved in 9h
[Scheduled] Zoom Phone Update: October 18, 2026 (No Operational Impact)
- InformationalOct 9, 2026 · resolved in 12m
Service Degradation Affecting Zoom Phone and Zoom Contact Center PCI Integration in North America
Affected: PCI Integration, PCI Integration
- MaintenanceOct 9, 2026 · resolved in 1d 6h
[Scheduled] Zoom Phone India Maintenance (Hyderabad Data Center): October 09, 2026
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime