Home Compare Freshdesk vs Front Help Desk Software · reliability comparison
Freshdesk vs Front: which is more reliable? (2026) Front is more reliable than Freshdesk, scoring 87.4 vs 61.8 out of 100. Over the last 90 days Freshdesk reported 19 incidents and Front reported 7, with effective uptime of 99.42% and 99.89% respectively. Front resolves incidents faster on average (1h 51m).
Data updated Nov 1, 2026 · How we score
Metric Freshdesk Front Reliability score 61.8 87.4 Rank (help desk platforms) #11 #9 Uptime (90 days) 99.42% 99.89% Incidents (90 days) 19 7 Partial / major outages 1 1 Avg time to resolve 4h 22m 1h 51m Outages we detected 0 0 Transparency score 100/100 100/100
Where Freshdesk and Front differ Freshdesk reported 2.7× as many incidents as Front over the last 90 days (19 vs 7). Front fixes problems faster: 1h 51m on average, against 4h 22m for Freshdesk (2.4× quicker). Freshdesk's longest outage on record lasted 3d (Mar 2, 2026); Front's lasted 3d (May 28, 2026). 90-day uptime Freshdesk Aug 5, 2026: 99.98% uptime, 1 incident (Degraded performance) Aug 6, 2026 – Aug 9, 2026: no incidents Aug 10, 2026: 97.65% uptime, 1 incident (Degraded performance) Aug 11, 2026: no incidents Aug 12, 2026: 99.66% uptime, 1 incident (Degraded performance) Aug 13, 2026: 98.02% uptime, 1 incident (Degraded performance) Aug 14, 2026 – Aug 19, 2026: no incidents Aug 20, 2026: 99.64% uptime, 1 incident (Degraded performance) Aug 21, 2026 – Aug 24, 2026: no incidents Aug 25, 2026: 98.58% uptime, 1 incident (Degraded performance) Aug 26, 2026 – Aug 30, 2026: no incidents Aug 31, 2026: 95.15% uptime, 1 incident (Degraded performance) Sep 1, 2026: 97.89% uptime, 1 incident (Degraded performance) Sep 2, 2026: 95.81% uptime, 1 incident (Degraded performance) Sep 3, 2026: 94.37% uptime, 1 incident (Degraded performance) Sep 4, 2026: 95.59% uptime, 1 incident (Degraded performance) Sep 5, 2026 – Sep 8, 2026: no incidents Sep 9, 2026: 99.57% uptime, 1 incident (Degraded performance) Sep 10, 2026 – Sep 14, 2026: no incidents Sep 15, 2026: 96.22% uptime, 1 incident (Degraded performance) Sep 16, 2026: 98.30% uptime, 1 incident (Degraded performance) Sep 17, 2026: no incidents Sep 18, 2026: 96.87% uptime, 1 incident (Degraded performance) Sep 19, 2026: 92.21% uptime, 1 incident (Degraded performance) Sep 20, 2026 – Oct 14, 2026: no incidents Oct 15, 2026: 98.21% uptime, 1 incident (Degraded performance) Oct 16, 2026: 97.93% uptime, 1 incident (Degraded performance) Oct 17, 2026 – Oct 18, 2026: no incidents Oct 19, 2026: 99.31% uptime, 1 incident (Degraded performance) Oct 20, 2026 – Oct 22, 2026: no incidents Oct 23, 2026: 98.02% uptime, 1 incident (Degraded performance) Oct 24, 2026 – Oct 27, 2026: no incidents Oct 28, 2026: 99.66% uptime, 1 incident (Degraded performance) Oct 29, 2026: 99.68% uptime, 1 incident (Degraded performance) Oct 30, 2026: 99.89% uptime, 1 incident (Degraded performance) Oct 31, 2026 – Nov 2, 2026: no incidents 90 days ago 99.425% average daily uptime Today Front Aug 5, 2026 – Aug 30, 2026: no incidents Aug 31, 2026: 99.29% uptime, 1 incident (Degraded performance) Sep 1, 2026 – Sep 13, 2026: no incidents Sep 14, 2026: 98.32% uptime, 1 incident (Degraded performance) Sep 15, 2026 – Sep 22, 2026: no incidents Sep 23, 2026: 97.26% uptime, 1 incident (Degraded performance) Sep 24, 2026 – Sep 26, 2026: no incidents Sep 27, 2026: 99.84% uptime, 1 incident (Degraded performance) Sep 28, 2026 – Oct 4, 2026: no incidents Oct 5, 2026: 95.73% uptime, 1 incident (Partial outage) Oct 6, 2026: 99.64% uptime, 1 incident (Degraded performance) Oct 7, 2026 – Nov 2, 2026: no incidents 90 days ago 99.890% average daily uptime Today Recent Front incidents Degraded performance Oct 6, 2026 · resolved in 34m
Delays on generation of certain AI outputs
Partial outage Oct 5, 2026 · resolved in 2h 3m
[smtp] Problems with outbound sending on custom SMTP channels official update ↗
Affected: SMTP (non-Gmail / O365)
Degraded performance Sep 27, 2026 · resolved in 15m
[us-west-2] Elevated API error rates may cause delays
Affected: Gmail, O365
Degraded performance Sep 23, 2026 · resolved in 4h 23m
[office365] [gmail] delays in sending and receiving messages for customers in [us-west-1], [us-west-2], and [eu-west-1]
Affected: Gmail, O365
Degraded performance Sep 14, 2026 · resolved in 2h 41m
[office365] Delays in sending and receiving messages for some customers in [us-west-1] and [us-west-2]
Affected: O365
Degraded performance Aug 31, 2026 · resolved in 1h 8m
Application performance degraded
Affected: App
Full Front reliability report →