Home Compare Freshdesk vs Gorgias Help Desk Software · reliability comparison
Freshdesk vs Gorgias: which is more reliable? (2026) Freshdesk is more reliable than Gorgias, scoring 61.8 vs 43.0 out of 100. Over the last 90 days Freshdesk reported 19 incidents and Gorgias reported 19, with effective uptime of 99.42% and 97.97% respectively. Freshdesk resolves incidents faster on average (4h 22m).
Data updated Nov 1, 2026 · How we score
Metric Freshdesk Gorgias Reliability score 61.8 43.0 Rank (help desk platforms) #11 #13 Uptime (90 days) 99.42% 97.97% Incidents (90 days) 19 19 Partial / major outages 1 13 Avg time to resolve 4h 22m 5h 35m Outages we detected 0 0 Transparency score 100/100 100/100
Where Freshdesk and Gorgias differ Gorgias had 13 partial or major outages, compared with 1 for Freshdesk. Freshdesk fixes problems faster: 4h 22m on average, against 5h 35m for Gorgias. Freshdesk's longest outage on record lasted 3d (Mar 2, 2026); Gorgias's lasted 2d 3h (Jul 15, 2026). 90-day uptime Freshdesk Aug 5, 2026: 99.98% uptime, 1 incident (Degraded performance) Aug 6, 2026 – Aug 9, 2026: no incidents Aug 10, 2026: 97.65% uptime, 1 incident (Degraded performance) Aug 11, 2026: no incidents Aug 12, 2026: 99.66% uptime, 1 incident (Degraded performance) Aug 13, 2026: 98.02% uptime, 1 incident (Degraded performance) Aug 14, 2026 – Aug 19, 2026: no incidents Aug 20, 2026: 99.64% uptime, 1 incident (Degraded performance) Aug 21, 2026 – Aug 24, 2026: no incidents Aug 25, 2026: 98.58% uptime, 1 incident (Degraded performance) Aug 26, 2026 – Aug 30, 2026: no incidents Aug 31, 2026: 95.15% uptime, 1 incident (Degraded performance) Sep 1, 2026: 97.89% uptime, 1 incident (Degraded performance) Sep 2, 2026: 95.81% uptime, 1 incident (Degraded performance) Sep 3, 2026: 94.37% uptime, 1 incident (Degraded performance) Sep 4, 2026: 95.59% uptime, 1 incident (Degraded performance) Sep 5, 2026 – Sep 8, 2026: no incidents Sep 9, 2026: 99.57% uptime, 1 incident (Degraded performance) Sep 10, 2026 – Sep 14, 2026: no incidents Sep 15, 2026: 96.22% uptime, 1 incident (Degraded performance) Sep 16, 2026: 98.30% uptime, 1 incident (Degraded performance) Sep 17, 2026: no incidents Sep 18, 2026: 96.87% uptime, 1 incident (Degraded performance) Sep 19, 2026: 92.21% uptime, 1 incident (Degraded performance) Sep 20, 2026 – Oct 14, 2026: no incidents Oct 15, 2026: 98.21% uptime, 1 incident (Degraded performance) Oct 16, 2026: 97.93% uptime, 1 incident (Degraded performance) Oct 17, 2026 – Oct 18, 2026: no incidents Oct 19, 2026: 99.31% uptime, 1 incident (Degraded performance) Oct 20, 2026 – Oct 22, 2026: no incidents Oct 23, 2026: 98.02% uptime, 1 incident (Degraded performance) Oct 24, 2026 – Oct 27, 2026: no incidents Oct 28, 2026: 99.66% uptime, 1 incident (Degraded performance) Oct 29, 2026: 99.68% uptime, 1 incident (Degraded performance) Oct 30, 2026: 99.89% uptime, 1 incident (Degraded performance) Oct 31, 2026 – Nov 2, 2026: no incidents 90 days ago 99.425% average daily uptime Today Gorgias Aug 5, 2026 – Aug 10, 2026: no incidents Aug 11, 2026: 76.81% uptime, 2 incidents (Partial outage) Aug 12, 2026: 77.09% uptime, 1 incident (Partial outage) Aug 13, 2026 – Aug 26, 2026: no incidents Aug 27, 2026: 98.61% uptime, 1 incident (Partial outage) Aug 28, 2026 – Aug 31, 2026: no incidents Sep 1, 2026: 92.38% uptime, 2 incidents (Partial outage) Sep 2, 2026: 90.88% uptime, 1 incident (Partial outage) Sep 3, 2026 – Sep 7, 2026: no incidents Sep 8, 2026: 99.61% uptime, 1 incident (Degraded performance) Sep 9, 2026 – Sep 14, 2026: no incidents Sep 15, 2026: 98.39% uptime, 1 incident (Partial outage) Sep 16, 2026: 97.41% uptime, 1 incident (Partial outage) Sep 17, 2026 – Sep 29, 2026: no incidents Sep 30, 2026: 92.42% uptime, 1 incident (Partial outage) Oct 1, 2026 – Oct 4, 2026: no incidents Oct 5, 2026: 99.11% uptime, 1 incident (Degraded performance) Oct 6, 2026: no incidents Oct 7, 2026: 68.65% uptime, 1 incident (Partial outage) Oct 8, 2026: 74.05% uptime, 1 incident (Partial outage) Oct 9, 2026 – Oct 18, 2026: no incidents Oct 19, 2026: 99.52% uptime, 1 incident (Degraded performance) Oct 20, 2026 – Oct 25, 2026: no incidents Oct 26, 2026: 97.65% uptime, 1 incident (Partial outage) Oct 27, 2026 – Oct 29, 2026: no incidents Oct 30, 2026: 88.20% uptime, 3 incidents (Major outage) Oct 31, 2026: 67.16% uptime, 2 incidents (Partial outage) Nov 1, 2026 – Nov 2, 2026: no incidents 90 days ago 97.978% average daily uptime Today