Home Compare Freshdesk vs HappyFox Help Desk Software · reliability comparison
Freshdesk vs HappyFox: which is more reliable? (2026) HappyFox is more reliable than Freshdesk, scoring 89.2 vs 61.8 out of 100. Over the last 90 days Freshdesk reported 19 incidents and HappyFox reported 1, with effective uptime of 99.42% and 100% respectively.
Data updated Nov 1, 2026 · How we score
Metric Freshdesk HappyFox Reliability score 61.8 89.2 Rank (help desk platforms) #11 #5 Uptime (90 days) 99.42% 100% Incidents (90 days) 19 1 Partial / major outages 1 0 Avg time to resolve 4h 22m — Outages we detected 0 0 Transparency score 100/100 100/100
Where Freshdesk and HappyFox differ Freshdesk reported 19× as many incidents as HappyFox over the last 90 days (19 vs 1). Freshdesk had 1 partial or major outage, compared with 0 for HappyFox. 90-day uptime Freshdesk Aug 4, 2026: 99.55% uptime, 1 incident (Partial outage) Aug 5, 2026: 99.98% uptime, 1 incident (Degraded performance) Aug 6, 2026 – Aug 9, 2026: no incidents Aug 10, 2026: 97.65% uptime, 1 incident (Degraded performance) Aug 11, 2026: no incidents Aug 12, 2026: 99.66% uptime, 1 incident (Degraded performance) Aug 13, 2026: 98.02% uptime, 1 incident (Degraded performance) Aug 14, 2026 – Aug 19, 2026: no incidents Aug 20, 2026: 99.64% uptime, 1 incident (Degraded performance) Aug 21, 2026 – Aug 24, 2026: no incidents Aug 25, 2026: 98.58% uptime, 1 incident (Degraded performance) Aug 26, 2026 – Aug 30, 2026: no incidents Aug 31, 2026: 95.15% uptime, 1 incident (Degraded performance) Sep 1, 2026: 97.89% uptime, 1 incident (Degraded performance) Sep 2, 2026: 95.81% uptime, 1 incident (Degraded performance) Sep 3, 2026: 94.37% uptime, 1 incident (Degraded performance) Sep 4, 2026: 95.59% uptime, 1 incident (Degraded performance) Sep 5, 2026 – Sep 8, 2026: no incidents Sep 9, 2026: 99.57% uptime, 1 incident (Degraded performance) Sep 10, 2026 – Sep 14, 2026: no incidents Sep 15, 2026: 96.22% uptime, 1 incident (Degraded performance) Sep 16, 2026: 98.30% uptime, 1 incident (Degraded performance) Sep 17, 2026: no incidents Sep 18, 2026: 96.87% uptime, 1 incident (Degraded performance) Sep 19, 2026: 92.21% uptime, 1 incident (Degraded performance) Sep 20, 2026 – Oct 14, 2026: no incidents Oct 15, 2026: 98.21% uptime, 1 incident (Degraded performance) Oct 16, 2026: 97.93% uptime, 1 incident (Degraded performance) Oct 17, 2026 – Oct 18, 2026: no incidents Oct 19, 2026: 99.31% uptime, 1 incident (Degraded performance) Oct 20, 2026 – Oct 22, 2026: no incidents Oct 23, 2026: 98.02% uptime, 1 incident (Degraded performance) Oct 24, 2026 – Oct 27, 2026: no incidents Oct 28, 2026: 99.66% uptime, 1 incident (Degraded performance) Oct 29, 2026: 99.68% uptime, 1 incident (Degraded performance) Oct 30, 2026: 99.89% uptime, 1 incident (Degraded performance) Oct 31, 2026 – Nov 1, 2026: no incidents 90 days ago 99.420% average daily uptime Today HappyFox Aug 4, 2026 – Oct 26, 2026: no incidents Oct 27, 2026: 100% uptime, 1 incident (Degraded performance) Oct 28, 2026 – Nov 1, 2026: no incidents 90 days ago 100% average daily uptime Today