Help Desk Software · reliability comparison
Front vs Zoho Desk: which is more reliable? (2026)
Zoho Desk is more reliable than Front, scoring 100.0 vs 84.2 out of 100. Over the last 90 days Front reported 7 incidents and Zoho Desk reported 0, with effective uptime of 99.89% and 100% respectively.
Data updated Nov 2, 2026 · How we score
| Metric | Front | Zoho Desk |
|---|---|---|
| Reliability score | 84.2 | 100.0 |
| Rank (help desk platforms) | #9 | — |
| Uptime (90 days) | 99.89% | 100% |
| Incidents (90 days) | 7 | 0 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 1h 51m | — |
| Outages we detected | 0 | 0 |
| Transparency score | Collecting data | Collecting data |
Where Front and Zoho Desk differ
- Zoho Desk reported no incidents in the last 90 days, while Front reported 7.
- Front had 1 partial or major outage, compared with 0 for Zoho Desk.
90-day uptime
Front
Zoho Desk
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Front incidents
- Degraded performanceOct 6, 2026 · resolved in 34m
- Partial outageOct 5, 2026 · resolved in 2h 3m
[smtp] Problems with outbound sending on custom SMTP channelsofficial update ↗
Affected: SMTP (non-Gmail / O365)
- Degraded performanceSep 27, 2026 · resolved in 15m
[us-west-2] Elevated API error rates may cause delays
Affected: Gmail, O365
- Degraded performanceSep 23, 2026 · resolved in 4h 23m
Affected: Gmail, O365
- Degraded performanceSep 14, 2026 · resolved in 2h 41m
Affected: O365
- Degraded performanceAug 31, 2026 · resolved in 1h 8m
Application performance degraded
Affected: App
Recent Zoho Desk incidents
No incidents reported by Zoho Desk in the last 90 days.
Other help desk platforms to consider
- Hiver · #1 · 99.99% uptime
- Kustomer · #2 · 99.99% uptime
- HubSpot Service Hub · #3 · 100% uptime
- Tidio · #4 · 99.98% uptime