Help Desk Software · reliability comparison
Gorgias vs LiveAgent: which is more reliable? (2026)
LiveAgent is more reliable than Gorgias, scoring 89.2 vs 43.0 out of 100. Over the last 90 days Gorgias reported 19 incidents and LiveAgent reported 1, with effective uptime of 97.97% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Gorgias | LiveAgent |
|---|---|---|
| Reliability score | 43.0 | 89.2 |
| Rank (help desk platforms) | #13 | #6 |
| Uptime (90 days) | 97.97% | 100% |
| Incidents (90 days) | 19 | 1 |
| Partial / major outages | 13 | 0 |
| Avg time to resolve | 5h 35m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Gorgias and LiveAgent differ
- Gorgias reported 19× as many incidents as LiveAgent over the last 90 days (19 vs 1).
- Gorgias had 13 partial or major outages, compared with 0 for LiveAgent.
90-day uptime
Gorgias
LiveAgent
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Gorgias incidents
- Partial outageOct 30, 2026 · resolved in 19h 38m
Mobile app authentication issues resolvedofficial update ↗
Affected: Mobile Apps
- Major outageOct 30, 2026 · resolved in 53m
- InformationalOct 29, 2026 · ongoing
Instagram messages delayed or not appearing in Gorgias
Affected: Instagram comments, Instagram Direct Messages
- Partial outageOct 26, 2026 · resolved in 1h 8m
- InformationalOct 22, 2026 · resolved in 5d 3h
- Degraded performanceOct 19, 2026 · resolved in 46m
Recent LiveAgent incidents
- Degraded performanceOct 21, 2026 · resolved (duration not published)
PHP vulnerabilities CVE-2026-109618 / CVE-2026-109619 (PHP2Shell)
- MaintenanceSep 1, 2026 · resolved (duration not published)
Other help desk platforms to consider
- Hiver · #1 · 99.99% uptime
- HubSpot Service Hub · #2 · 100% uptime
- Kustomer · #3 · 99.99% uptime
- Tidio · #4 · 99.98% uptime