Help Desk Software · reliability comparison
Gorgias vs Zoho Desk: which is more reliable? (2026)
Zoho Desk is more reliable than Gorgias, scoring 100.0 vs 28.7 out of 100. Over the last 90 days Gorgias reported 19 incidents and Zoho Desk reported 0, with effective uptime of 97.97% and 100% respectively.
Data updated Nov 2, 2026 · How we score
| Metric | Gorgias | Zoho Desk |
|---|---|---|
| Reliability score | 28.7 | 100.0 |
| Rank (help desk platforms) | #13 | — |
| Uptime (90 days) | 97.97% | 100% |
| Incidents (90 days) | 19 | 0 |
| Partial / major outages | 13 | 0 |
| Avg time to resolve | 5h 35m | — |
| Outages we detected | 0 | 0 |
| Transparency score | Collecting data | Collecting data |
Where Gorgias and Zoho Desk differ
- Zoho Desk reported no incidents in the last 90 days, while Gorgias reported 19.
- Gorgias had 13 partial or major outages, compared with 0 for Zoho Desk.
90-day uptime
Gorgias
Zoho Desk
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Gorgias incidents
- Partial outageOct 30, 2026 · resolved in 19h 38m
Mobile app authentication issues resolvedofficial update ↗
Affected: Mobile Apps
- Major outageOct 30, 2026 · resolved in 53m
- InformationalOct 29, 2026 · resolved in 3d 21h
Instagram messages delayed or not appearing in Gorgias
Affected: Instagram comments, Instagram Direct Messages
- Partial outageOct 26, 2026 · resolved in 1h 8m
- InformationalOct 22, 2026 · resolved in 5d 3h
- Degraded performanceOct 19, 2026 · resolved in 46m
Recent Zoho Desk incidents
No incidents reported by Zoho Desk in the last 90 days.
Other help desk platforms to consider
- Hiver · #1 · 99.99% uptime
- Kustomer · #2 · 99.99% uptime
- HubSpot Service Hub · #3 · 100% uptime
- Tidio · #4 · 99.98% uptime