Referral & Loyalty Programs · reliability comparison
Growave vs Smile.io: which is more reliable? (2026)
Growave is more reliable than Smile.io, scoring 92.7 vs 73.3 out of 100. Over the last 90 days Growave reported 5 incidents and Smile.io reported 1, with effective uptime of 99.99% and 99.70% respectively. Growave resolves incidents faster on average (5m).
Data updated Nov 1, 2026 · How we score
| Metric | Growave | Smile.io |
|---|---|---|
| Reliability score | 92.7 | 73.3 |
| Rank (loyalty & referral platforms) | #5 | #6 |
| Uptime (90 days) | 99.99% | 99.70% |
| Incidents (90 days) | 5 | 1 |
| Partial / major outages | 5 | 1 |
| Avg time to resolve | 5m | 12h 54m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Growave and Smile.io differ
- Growave reported 5× as many incidents as Smile.io over the last 90 days (5 vs 1).
- Growave had 5 partial or major outages, compared with 1 for Smile.io.
- Growave fixes problems faster: 5m on average, against 12h 54m for Smile.io (154.7× quicker).
- Growave's longest outage on record lasted 4h 50m (Jun 6, 2026); Smile.io's lasted 12h 54m (Sep 24, 2026).
90-day uptime
Growave
Smile.io
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Growave incidents
- Partial outageOct 30, 2026 · resolved in 6m
- Partial outageOct 23, 2026 · resolved in 11m
- Partial outageOct 22, 2026 · resolved in 3m
- Partial outageOct 14, 2026 · resolved in 3m
- Partial outageAug 25, 2026 · resolved in 2m
Recent Smile.io incidents
- Partial outageSep 24, 2026 · resolved in 12h 54m
Errors when customers try to redeem points.official update ↗
Affected: Storefront Components
Other loyalty & referral platforms to consider
- LoyaltyLion · #1 · 100% uptime
- Mention Me · #2 · 100% uptime
- Yotpo Loyalty & Referrals · #3 · 99.99% uptime
- Extole · #4 · 99.99% uptime
See the full most reliable referral & loyalty platforms ranking →