Hotel Property Management Systems · reliability comparison
Guestline vs protel (Planet): which is more reliable? (2026)
protel (Planet) is more reliable than Guestline, scoring 82.3 vs 45.1 out of 100. Over the last 90 days Guestline reported 14 incidents and protel (Planet) reported 4, with effective uptime of 98.42% and 99.83% respectively. protel (Planet) resolves incidents faster on average (5h 24m).
Data updated Nov 1, 2026 · How we score
| Metric | Guestline | protel (Planet) |
|---|---|---|
| Reliability score | 45.1 | 82.3 |
| Rank (hotel PMS platforms) | #6 | #3 |
| Uptime (90 days) | 98.42% | 99.83% |
| Incidents (90 days) | 14 | 4 |
| Partial / major outages | 2 | 1 |
| Avg time to resolve | 15h 25m | 5h 24m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Guestline and protel (Planet) differ
- Guestline reported 3.5× as many incidents as protel (Planet) over the last 90 days (14 vs 4).
- Guestline had 2 partial or major outages, compared with 1 for protel (Planet).
- protel (Planet) fixes problems faster: 5h 24m on average, against 15h 25m for Guestline (2.9× quicker).
- Guestline's longest outage on record lasted 3h 24m (Sep 18, 2026); protel (Planet)'s lasted 16h 54m (Aug 3, 2026).
90-day uptime
Guestline
protel (Planet)
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Guestline incidents
- Degraded performanceNov 1, 2026 · ongoing
Guestline Extended Channels: Card Details Not Present on Bookings
Affected: Guestline Distribution (Roomlynx)
- MaintenanceOct 29, 2026 · resolved in 1h
CRS Patch
- MaintenanceOct 29, 2026 · resolved in 30m
Infrastructure Security Update
- Degraded performanceOct 28, 2026 · resolved in 1d 9h
Guestline – Extended Channels – fully operational
Affected: Guestline Distribution (Roomlynx)
- MaintenanceOct 28, 2026 · resolved in 45m
EU - Scheduled Release Maintenance NO Downtime Required: Paytronix on 2026-10-28
- Degraded performanceOct 27, 2026 · resolved in 14h 20m
Affected: Access EPoS
Recent protel (Planet) incidents
- Partial outageOct 27, 2026 · resolved in 1h 5m
I/O Reservation Import – Partial Outage
Affected: Protel.I/O services for Protel onPremise (SPE/MPE), Protel.I/O services for Protel AIR
- Degraded performanceOct 16, 2026 · resolved in 3h 29m
Affected: Protel Cloud PMS, Protel Cloud PMS, Protel Cloud PMS, Credit Card Interface, Credit Card Interface, Credit Card Interface
- Degraded performanceSep 1, 2026 · resolved in 42m
PSM-619042 | Web Booking Engine - Confirmation Email Disruptions
Affected: Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine
- Degraded performanceAug 19, 2026 · resolved in 16h 19m
protel Cloud - POS Interfaces degraded Performance
Affected: Other interfaces to local systems, Other Interfaces to local systems (not IDS or credit cards), Other Interfaces to local systems (not IDS or credit cards)
Other hotel PMS platforms to consider
- RoomRaccoon · #1 · 99.96% uptime
- RMS Cloud · #2 · 99.87% uptime
- Apaleo · #4 · 99.59% uptime
- Sirvoy · #5 · 99.32% uptime
See the full most reliable hotel property management systems ranking →