Hotel Property Management Systems · reliability comparison
Guestline vs Sirvoy: which is more reliable? (2026)
Sirvoy is more reliable than Guestline, scoring 60.5 vs 45.6 out of 100. Over the last 90 days Guestline reported 14 incidents and Sirvoy reported 16, with effective uptime of 98.48% and 99.32% respectively. Sirvoy resolves incidents faster on average (2h 8m).
Data updated Nov 1, 2026 · How we score
| Metric | Guestline | Sirvoy |
|---|---|---|
| Reliability score | 45.6 | 60.5 |
| Rank (hotel PMS platforms) | #6 | #5 |
| Uptime (90 days) | 98.48% | 99.32% |
| Incidents (90 days) | 14 | 16 |
| Partial / major outages | 2 | 15 |
| Avg time to resolve | 15h 25m | 2h 8m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Guestline and Sirvoy differ
- Sirvoy reported 14% more incidents than Guestline over the last 90 days (16 vs 14).
- Sirvoy had 15 partial or major outages, compared with 2 for Guestline.
- Sirvoy fixes problems faster: 2h 8m on average, against 15h 25m for Guestline (7.2× quicker).
- Guestline's longest outage on record lasted 3h 24m (Sep 18, 2026); Sirvoy's lasted 12h 35m (Oct 15, 2026).
90-day uptime
Guestline
Sirvoy
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Guestline incidents
- Degraded performanceNov 1, 2026 · ongoing
Guestline Extended Channels: Card Details Not Present on Bookings
Affected: Guestline Distribution (Roomlynx)
- MaintenanceOct 29, 2026 · resolved in 1h
CRS Patch
- MaintenanceOct 29, 2026 · resolved in 30m
Infrastructure Security Update
- Degraded performanceOct 28, 2026 · resolved in 1d 9h
Guestline – Extended Channels – fully operational
Affected: Guestline Distribution (Roomlynx)
- MaintenanceOct 28, 2026 · resolved in 45m
EU - Scheduled Release Maintenance NO Downtime Required: Paytronix on 2026-10-28
- Degraded performanceOct 27, 2026 · resolved in 14h 20m
Affected: Access EPoS
Recent Sirvoy incidents
- Partial outageOct 30, 2026 · resolved in 4m
- Partial outageOct 25, 2026 · resolved in 1h 18m
- Partial outageOct 25, 2026 · resolved in 11m
- Partial outageOct 23, 2026 · resolved in 1m
- Partial outageOct 22, 2026 · resolved in 2h 38m
- Partial outageOct 22, 2026 · resolved in 4h 1m
Booking.com Availability/Prices Updates Outageofficial update ↗
Other hotel PMS platforms to consider
- RoomRaccoon · #1 · 99.99% uptime
- RMS Cloud · #2 · 99.87% uptime
- Apaleo · #3 · 99.65% uptime
- protel (Planet) · #4 · 99.66% uptime
See the full most reliable hotel property management systems ranking →