Help Desk Software · reliability comparison
HappyFox vs Hiver: which is more reliable? (2026)
Hiver is more reliable than HappyFox, scoring 98.9 vs 89.2 out of 100. Over the last 90 days HappyFox reported 1 incident and Hiver reported 1, with effective uptime of 100% and 99.99% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | HappyFox | Hiver |
|---|---|---|
| Reliability score | 89.2 | 98.9 |
| Rank (help desk platforms) | #5 | #1 |
| Uptime (90 days) | 100% | 99.99% |
| Incidents (90 days) | 1 | 1 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | — | 8m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
90-day uptime
HappyFox
Hiver
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent HappyFox incidents
- Degraded performanceOct 27, 2026 · resolved (duration not published)
Recent Hiver incidents
- Degraded performanceOct 29, 2026 · resolved in 8m
Hiver service disruption due to AWS outage
Affected: Email User Experience, Email User Experience, Email sync, Email Sync, Notification Services, Automation +14 more
Other help desk platforms to consider
- Kustomer · #2 · 99.99% uptime
- HubSpot Service Hub · #3 · 100% uptime
- Tidio · #4 · 99.98% uptime
- LiveAgent · #6 · 100% uptime