Help Desk Software · reliability comparison
Hiver vs HubSpot Service Hub: which is more reliable? (2026)
Hiver is more reliable than HubSpot Service Hub, scoring 98.9 vs 96.9 out of 100. Over the last 90 days Hiver reported 1 incident and HubSpot Service Hub reported 8, with effective uptime of 99.99% and 100% respectively.
Data updated Nov 1, 2026 · How we score
VS
| Metric | Hiver | HubSpot Service Hub |
|---|---|---|
| Reliability score | 98.9 | 96.9 |
| Rank (help desk platforms) | #1 | #2 |
| Uptime (90 days) | 99.99% | 100% |
| Incidents (90 days) | 1 | 8 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | 8m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Hiver and HubSpot Service Hub differ
- HubSpot Service Hub reported 8× as many incidents as Hiver over the last 90 days (8 vs 1).
- Hiver's longest outage on record lasted 7h 54m (May 4, 2026); HubSpot Service Hub's lasted 1d 3h (May 1, 2026).
90-day uptime
Hiver
HubSpot Service Hub
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Hiver incidents
- Degraded performanceOct 29, 2026 · resolved in 8m
Hiver service disruption due to AWS outage
Affected: Email User Experience, Email User Experience, Email sync, Email Sync, Notification Services, Automation +14 more
Recent HubSpot Service Hub incidents
- InformationalOct 23, 2026 · resolved in 2h 47m
Some HubSpot tools may be unavailable for some users
Affected: CRM, Marketing Tools, Website, Sales Tools, Service Tools, Chat & Automation +5 more
- InformationalOct 2, 2026 · resolved in 1h 53m
HubSpot is experiencing issues
Affected: CRM, Marketing Tools, Chat & Automation
- InformationalSep 23, 2026 · resolved in 13m
- InformationalSep 8, 2026 · resolved in 59m
- InformationalSep 4, 2026 · resolved in 1h 20m
HubSpot is experiencing issues in the EU
Affected: Reports
- InformationalAug 21, 2026 · resolved in 2h 30m