Help Desk Software · reliability comparison

Hiver vs Intercom: which is more reliable? (2026)

Hiver is more reliable than Intercom, scoring 98.9 vs 87.9 out of 100. Over the last 90 days Hiver reported 1 incident and Intercom reported 8, with effective uptime of 99.99% and 99.92% respectively. Hiver resolves incidents faster on average (8m).

Data updated Nov 1, 2026 · How we score

Hiver

98.9/100

Operational

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Intercom

87.9/100

Operational

Visit Intercom ↗
VS
MetricHiverIntercom
Reliability score98.987.9
Rank (help desk platforms)#1#8
Uptime (90 days)99.99%99.92%
Incidents (90 days)18
Partial / major outages03
Avg time to resolve8m1h
Outages we detected00
Transparency score100/100100/100

Where Hiver and Intercom differ

  • Intercom reported 8× as many incidents as Hiver over the last 90 days (8 vs 1).
  • Intercom had 3 partial or major outages, compared with 0 for Hiver.
  • Hiver fixes problems faster: 8m on average, against 1h for Intercom (7.6× quicker).
  • Hiver's longest outage on record lasted 7h 54m (May 4, 2026); Intercom's lasted 3h 29m (Apr 14, 2026).

90-day uptime

Hiver

Aug 4, 2026 – Oct 28, 2026: no incidentsOct 29, 2026: 99.91% uptime, 1 incident (Degraded performance)Oct 30, 2026 – Nov 1, 2026: no incidents
90 days ago99.999% average daily uptimeToday

Intercom

Aug 4, 2026 – Aug 18, 2026: no incidentsAug 19, 2026: 98.85% uptime, 1 incident (Partial outage)Aug 20, 2026 – Aug 25, 2026: no incidentsAug 26, 2026: 99.21% uptime, 1 incident (Partial outage)Aug 27, 2026 – Sep 2, 2026: no incidentsSep 3, 2026: 99.17% uptime, 1 incident (Major outage)Sep 4, 2026: 99.59% uptime, 1 incident (Degraded performance)Sep 5, 2026 – Sep 8, 2026: no incidentsSep 9, 2026: 99.90% uptime, 1 incident (Degraded performance)Sep 10, 2026 – Sep 15, 2026: no incidentsSep 16, 2026: 96.59% uptime, 1 incident (Degraded performance)Sep 17, 2026 – Oct 13, 2026: no incidentsOct 14, 2026: 99.87% uptime, 1 incident (Degraded performance)Oct 15, 2026 – Oct 29, 2026: no incidentsOct 30, 2026: 99.75% uptime, 1 incident (Degraded performance)Oct 31, 2026 – Nov 1, 2026: no incidents
90 days ago99.921% average daily uptimeToday

Recent Hiver incidents

  • Degraded performanceOct 29, 2026 · resolved in 8m

    Hiver service disruption due to AWS outage

    Affected: Email User Experience, Email User Experience, Email sync, Email Sync, Notification Services, Automation +14 more

Full Hiver reliability report →

Recent Intercom incidents

Full Intercom reliability report →

Other help desk platforms to consider

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