Help Desk Software · reliability comparison
Hiver vs Tidio: which is more reliable? (2026)
Hiver is more reliable than Tidio, scoring 98.9 vs 95.7 out of 100. Over the last 90 days Hiver reported 1 incident and Tidio reported 1, with effective uptime of 99.99% and 99.98% respectively. Hiver resolves incidents faster on average (8m).
Data updated Nov 1, 2026 · How we score
| Metric | Hiver | Tidio |
|---|---|---|
| Reliability score | 98.9 | 95.7 |
| Rank (help desk platforms) | #1 | #4 |
| Uptime (90 days) | 99.99% | 99.98% |
| Incidents (90 days) | 1 | 1 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | 8m | 1h 54m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Hiver and Tidio differ
- Hiver fixes problems faster: 8m on average, against 1h 54m for Tidio (14.4× quicker).
- Hiver's longest outage on record lasted 7h 54m (May 4, 2026); Tidio's lasted 6h 6m (Jul 1, 2026).
90-day uptime
Hiver
Tidio
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Hiver incidents
- Degraded performanceOct 29, 2026 · resolved in 8m
Hiver service disruption due to AWS outage
Affected: Email User Experience, Email User Experience, Email sync, Email Sync, Notification Services, Automation +14 more
Recent Tidio incidents
- Degraded performanceOct 28, 2026 · resolved in 1h 54m
Webhook events not being delivered
Affected: API
Other help desk platforms to consider
- HubSpot Service Hub · #2 · 100% uptime
- Kustomer · #3 · 99.99% uptime
- HappyFox · #5 · 100% uptime
- LiveAgent · #6 · 100% uptime