Help Desk Software · reliability comparison
HubSpot Service Hub vs Intercom: which is more reliable? (2026)
HubSpot Service Hub is more reliable than Intercom, scoring 96.9 vs 87.9 out of 100. Over the last 90 days HubSpot Service Hub reported 8 incidents and Intercom reported 8, with effective uptime of 100% and 99.92% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | HubSpot Service Hub | Intercom |
|---|---|---|
| Reliability score | 96.9 | 87.9 |
| Rank (help desk platforms) | #2 | #8 |
| Uptime (90 days) | 100% | 99.92% |
| Incidents (90 days) | 8 | 8 |
| Partial / major outages | 0 | 3 |
| Avg time to resolve | — | 1h |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where HubSpot Service Hub and Intercom differ
- Intercom had 3 partial or major outages, compared with 0 for HubSpot Service Hub.
- HubSpot Service Hub's longest incident on record lasted 1d 3h (May 1, 2026); Intercom's lasted 3h 29m (Apr 14, 2026).
90-day uptime
HubSpot Service Hub
Intercom
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent HubSpot Service Hub incidents
- InformationalOct 23, 2026 · resolved in 2h 47m
Some HubSpot tools may be unavailable for some users
Affected: CRM, Marketing Tools, Website, Sales Tools, Service Tools, Chat & Automation +5 more
- InformationalOct 2, 2026 · resolved in 1h 53m
HubSpot is experiencing issues
Affected: CRM, Marketing Tools, Chat & Automation
- InformationalSep 23, 2026 · resolved in 13m
- InformationalSep 8, 2026 · resolved in 59m
- InformationalSep 4, 2026 · resolved in 1h 20m
HubSpot is experiencing issues in the EU
Affected: Reports
- InformationalAug 21, 2026 · resolved in 2h 30m
Recent Intercom incidents
- Degraded performanceOct 30, 2026 · resolved in 24m
Affected: Fin AI Agent
- Degraded performanceOct 14, 2026 · resolved in 12m
Customer contact details showing up as "Redacted" in the Intercom Inbox
Affected: Inbox
- Degraded performanceSep 16, 2026 · resolved in 5h 27m
Issues with Fin for Salesforce
Affected: Other
- Degraded performanceSep 9, 2026 · resolved in 9m
Messenger Help Articles not displaying
Affected: Mobile Messenger, Web Messenger
- Degraded performanceSep 4, 2026 · resolved in 39m
Fin intermittent failures responding to first conversation messages
Affected: Fin AI Agent
- Major outageSep 3, 2026 · resolved in 12m
Fin failures in Australia region
Affected: Inbox, REST API, Tickets, Help Center, Reporting, Outbound +10 more