Veterinary Practice Management Software · reliability comparison
IDEXX Neo vs Provet Cloud: which is more reliable? (2026)
IDEXX Neo is more reliable than Provet Cloud, scoring 92.4 vs 59.1 out of 100. Over the last 90 days IDEXX Neo reported 3 incidents and Provet Cloud reported 15, with effective uptime of 99.94% and 99.23% respectively. IDEXX Neo resolves incidents faster on average (44m).
Data updated Nov 2, 2026 · How we score
| Metric | IDEXX Neo | Provet Cloud |
|---|---|---|
| Reliability score | 92.4 | 59.1 |
| Rank (veterinary practice management systems) | #3 | #10 |
| Uptime (90 days) | 99.94% | 99.23% |
| Incidents (90 days) | 3 | 15 |
| Partial / major outages | 3 | 2 |
| Avg time to resolve | 44m | 6h 53m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where IDEXX Neo and Provet Cloud differ
- Provet Cloud reported 5× as many incidents as IDEXX Neo over the last 90 days (15 vs 3).
- IDEXX Neo had 3 partial or major outages, compared with 2 for Provet Cloud.
- IDEXX Neo fixes problems faster: 44m on average, against 6h 53m for Provet Cloud (9.4× quicker).
- IDEXX Neo's longest outage on record lasted 21h 6m (Jul 16, 2026); Provet Cloud's lasted 1d 6h (Jan 22, 2026).
90-day uptime
IDEXX Neo
Provet Cloud
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent IDEXX Neo incidents
- Partial outageOct 9, 2026 · resolved in 1h 29m
Fiserv outage impacting IDEXX Payments in Neo
Affected: Neo Software
- Partial outageSep 17, 2026 · resolved in 15m
Neo: Open consultations cannot be closed or marked "ready to pay"
Affected: Neo Software
- Partial outageSep 2, 2026 · resolved in 28m
Neo AI Patient History Summarization Outage
Affected: Neo Software
Recent Provet Cloud incidents
- Degraded performanceOct 26, 2026 · ongoing
Mastercard payments taken on October 24th showing as Refunded
Affected: Payment Service
- Degraded performanceOct 26, 2026 · resolved in 1d 22h
Delays receiving emails in the shared inbox
Affected: EU
- Degraded performanceOct 17, 2026 · resolved in 3m
Elevated errors when loading Provet
Affected: Darwin
- Degraded performanceOct 13, 2026 · resolved in 1h 20m
Cannot add medicines to consultations
Affected: Darwin, Pegasus, Enterprise, US, US Enterprise, EU
- Degraded performanceOct 10, 2026 · resolved in <1m
Elevated errors when loading Provet
Affected: Darwin
- Major outageSep 30, 2026 · resolved in 40m
500 errors on some clinics in the US regionofficial update ↗
Affected: US
Other veterinary practice management systems to consider
- PetDesk · #1 · 100% uptime
- Otto · #2 · 100% uptime
- Vetstoria · #4 · 99.96% uptime
- Vetspire · #5 · 99.90% uptime
See the full most reliable veterinary practice management software ranking →