Veterinary Practice Management Software · reliability comparison
IDEXX Neo vs Vetstoria: which is more reliable? (2026)
IDEXX Neo is more reliable than Vetstoria, scoring 92.4 vs 90.3 out of 100. Over the last 90 days IDEXX Neo reported 3 incidents and Vetstoria reported 1, with effective uptime of 99.94% and 99.96% respectively. IDEXX Neo resolves incidents faster on average (44m).
Data updated Nov 1, 2026 · How we score
| Metric | IDEXX Neo | Vetstoria |
|---|---|---|
| Reliability score | 92.4 | 90.3 |
| Rank (veterinary practice management systems) | #3 | #4 |
| Uptime (90 days) | 99.94% | 99.96% |
| Incidents (90 days) | 3 | 1 |
| Partial / major outages | 3 | 0 |
| Avg time to resolve | 44m | 5h 31m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where IDEXX Neo and Vetstoria differ
- IDEXX Neo reported 3× as many incidents as Vetstoria over the last 90 days (3 vs 1).
- IDEXX Neo had 3 partial or major outages, compared with 0 for Vetstoria.
- IDEXX Neo fixes problems faster: 44m on average, against 5h 31m for Vetstoria (7.6× quicker).
- IDEXX Neo's longest outage on record lasted 21h 6m (Jul 16, 2026); Vetstoria's lasted 22h 8m (Feb 2, 2026).
90-day uptime
IDEXX Neo
Vetstoria
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent IDEXX Neo incidents
- Partial outageOct 9, 2026 · resolved in 1h 29m
Fiserv outage impacting IDEXX Payments in Neo
Affected: Neo Software
- Partial outageSep 17, 2026 · resolved in 15m
Neo: Open consultations cannot be closed or marked "ready to pay"
Affected: Neo Software
- Partial outageSep 2, 2026 · resolved in 28m
Neo AI Patient History Summarization Outage
Affected: Neo Software
Recent Vetstoria incidents
- Degraded performanceOct 21, 2026 · resolved in 5h 31m
Temporary Referral Attachment Restriction in Referral clinics due to PHP Vulnerability Mitigation
Affected: US Server, EU Server
Other veterinary practice management systems to consider
- PetDesk · #1 · 100% uptime
- Otto · #2 · 100% uptime
- Vetspire · #5 · 99.90% uptime
- DaySmart Vet (formerly Vetter) · #6 · 99.80% uptime
See the full most reliable veterinary practice management software ranking →