Hotel Property Management Systems · reliability comparison
innRoad vs protel (Planet): which is more reliable? (2026)
protel (Planet) is more reliable than innRoad, scoring 82.3 vs 80.0 out of 100. Over the last 90 days innRoad reported 0 incidents and protel (Planet) reported 4, with effective uptime of 100% and 99.83% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | innRoad | protel (Planet) |
|---|---|---|
| Reliability score | 80.0 | 82.3 |
| Rank (hotel PMS platforms) | — | #3 |
| Uptime (90 days) | 100% | 99.83% |
| Incidents (90 days) | 0 | 4 |
| Partial / major outages | 0 | 1 |
| Avg time to resolve | — | 5h 24m |
| Outages we detected | 0 | 0 |
| Transparency score | 0/100 | 100/100 |
Where innRoad and protel (Planet) differ
- innRoad reported no incidents in the last 90 days, while protel (Planet) reported 4.
- protel (Planet) had 1 partial or major outage, compared with 0 for innRoad.
90-day uptime
innRoad
protel (Planet)
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent innRoad incidents
No incidents reported by innRoad in the last 90 days.
Recent protel (Planet) incidents
- Partial outageOct 27, 2026 · resolved in 1h 5m
I/O Reservation Import – Partial Outage
Affected: Protel.I/O services for Protel onPremise (SPE/MPE), Protel.I/O services for Protel AIR
- Degraded performanceOct 16, 2026 · resolved in 3h 29m
Affected: Protel Cloud PMS, Protel Cloud PMS, Protel Cloud PMS, Credit Card Interface, Credit Card Interface, Credit Card Interface
- Degraded performanceSep 1, 2026 · resolved in 42m
PSM-619042 | Web Booking Engine - Confirmation Email Disruptions
Affected: Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine
- Degraded performanceAug 19, 2026 · resolved in 16h 19m
protel Cloud - POS Interfaces degraded Performance
Affected: Other interfaces to local systems, Other Interfaces to local systems (not IDS or credit cards), Other Interfaces to local systems (not IDS or credit cards)
Other hotel PMS platforms to consider
- RoomRaccoon · #1 · 99.98% uptime
- RMS Cloud · #2 · 99.87% uptime
- Apaleo · #4 · 99.61% uptime
- Sirvoy · #5 · 99.32% uptime
See the full most reliable hotel property management systems ranking →