Help Desk Software · reliability comparison
Intercom vs Tidio: which is more reliable? (2026)
Tidio is more reliable than Intercom, scoring 95.7 vs 87.9 out of 100. Over the last 90 days Intercom reported 8 incidents and Tidio reported 1, with effective uptime of 99.92% and 99.98% respectively. Intercom resolves incidents faster on average (1h).
Data updated Nov 1, 2026 · How we score
| Metric | Intercom | Tidio |
|---|---|---|
| Reliability score | 87.9 | 95.7 |
| Rank (help desk platforms) | #8 | #4 |
| Uptime (90 days) | 99.92% | 99.98% |
| Incidents (90 days) | 8 | 1 |
| Partial / major outages | 3 | 0 |
| Avg time to resolve | 1h | 1h 54m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Intercom and Tidio differ
- Intercom reported 8× as many incidents as Tidio over the last 90 days (8 vs 1).
- Intercom had 3 partial or major outages, compared with 0 for Tidio.
- Intercom fixes problems faster: 1h on average, against 1h 54m for Tidio.
- Intercom's longest outage on record lasted 3h 29m (Apr 14, 2026); Tidio's lasted 6h 6m (Jul 1, 2026).
90-day uptime
Intercom
Tidio
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Intercom incidents
- Degraded performanceOct 30, 2026 · resolved in 24m
Affected: Fin AI Agent
- Degraded performanceOct 14, 2026 · resolved in 12m
Customer contact details showing up as "Redacted" in the Intercom Inbox
Affected: Inbox
- Degraded performanceSep 16, 2026 · resolved in 5h 27m
Issues with Fin for Salesforce
Affected: Other
- Degraded performanceSep 9, 2026 · resolved in 9m
Messenger Help Articles not displaying
Affected: Mobile Messenger, Web Messenger
- Degraded performanceSep 4, 2026 · resolved in 39m
Fin intermittent failures responding to first conversation messages
Affected: Fin AI Agent
- Major outageSep 3, 2026 · resolved in 12m
Fin failures in Australia region
Affected: Inbox, REST API, Tickets, Help Center, Reporting, Outbound +10 more
Recent Tidio incidents
- Degraded performanceOct 28, 2026 · resolved in 1h 54m
Webhook events not being delivered
Affected: API
Other help desk platforms to consider
- Hiver · #1 · 99.99% uptime
- HubSpot Service Hub · #2 · 100% uptime
- Kustomer · #3 · 99.99% uptime
- HappyFox · #5 · 100% uptime