Project Management Software · reliability comparison
Jira vs Smartsheet: which is more reliable? (2026)
Jira and Smartsheet are effectively tied on reliability (61.1 vs 59.5). Over the last 90 days Jira reported 15 incidents and Smartsheet reported 8, with effective uptime of 99.22% and 99.00% respectively. Jira resolves incidents faster on average (2h 55m).
Data updated Nov 2, 2026 · How we score
| Metric | Jira | Smartsheet |
|---|---|---|
| Reliability score | 61.1 | 59.5 |
| Rank (project management tools) | #8 | #9 |
| Uptime (90 days) | 99.22% | 99.00% |
| Incidents (90 days) | 15 | 8 |
| Partial / major outages | 7 | 6 |
| Avg time to resolve | 2h 55m | 4h 50m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Jira and Smartsheet differ
- Jira reported 88% more incidents than Smartsheet over the last 90 days (15 vs 8).
- Jira had 7 partial or major outages, compared with 6 for Smartsheet.
- Jira fixes problems faster: 2h 55m on average, against 4h 50m for Smartsheet.
- Jira's longest outage on record lasted 3d (Jun 19, 2026); Smartsheet's lasted 1d 6h (Mar 3, 2026).
90-day uptime
Jira
Smartsheet
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Jira incidents
- Partial outageNov 2, 2026 · resolved in 28m
Fields missing across Jira Work Items for some users
Affected: Viewing content, Search, Automation for Jira
- Degraded performanceOct 21, 2026 · resolved in 1h 16m
Jira - Project Sidebar Loading Degradation
Affected: Viewing content
- Partial outageOct 1, 2026 · resolved in 4h 56m
Job processing and scheduling is degraded affecting multiple Atlassian productsofficial update ↗
Affected: Notifications, Automation for Jira
- Degraded performanceSep 24, 2026 · resolved in 1h 59m
Degraded Performance Viewing Issues and Boards
Affected: Viewing content, Create and edit
- InformationalSep 24, 2026 · resolved in 2h 54m
Degraded Performance Accessing Jira
Affected: Viewing content
- Degraded performanceSep 11, 2026 · resolved in 51m
Degraded performance affecting Jira Software and Jira Service Management
Affected: Viewing content
Recent Smartsheet incidents
- Degraded performanceOct 1, 2026 · resolved in 5h 23m
Both automated and manual approval workflows are currently failing to execute
Affected: In App Workflows
- Partial outageSep 21, 2026 · resolved in 5h 22m
Investigating blank page or error on Smartsheet Loginofficial update ↗
Affected: Smartsheet Login
- Partial outageSep 16, 2026 · resolved in 10h 26m
Salesforce connector is experiencing intermittent issuesofficial update ↗
Affected: Salesforce Connector, Customer Support Portal
- Partial outageSep 11, 2026 · resolved in 3h 9m
Smartsheet and Smartsheet Login Unavailable for Smartsheet USofficial update ↗
Affected: Smartsheet Login, Single Sign On ( Company Credentials ), Sheets, Forms, Reports, Dashboards
- Major outageAug 27, 2026 · resolved in 2h 20m
Unexpected HTTP response code affecting login, sheet access, Control Center, Dynamic View and other premium appsofficial update ↗
Affected: Calendar, Smartsheet Login, Control Center, Sheets, Dynamic View, Reports +2 more
- Major outageAug 26, 2026 · resolved in 4h 55m
Sheets in Smartsheet US are failing to loadofficial update ↗
Affected: Resource Management, Control Center, AI Tools, Sheets, Dynamic View, Reports +2 more
Other project management tools to consider
- Teamwork.com · #1 · 100% uptime
- Hive · #2 · 99.96% uptime
- Linear · #3 · 99.92% uptime
- Basecamp · #4 · 99.95% uptime
See the full most reliable project management software ranking →