Help Desk Software · reliability comparison
Kustomer vs Tidio: which is more reliable? (2026)
Kustomer and Tidio are effectively tied on reliability (96.7 vs 95.7). Over the last 90 days Kustomer reported 3 incidents and Tidio reported 1, with effective uptime of 99.99% and 99.98% respectively. Kustomer resolves incidents faster on average (23m).
Data updated Nov 1, 2026 · How we score
| Metric | Kustomer | Tidio |
|---|---|---|
| Reliability score | 96.7 | 95.7 |
| Rank (help desk platforms) | #3 | #4 |
| Uptime (90 days) | 99.99% | 99.98% |
| Incidents (90 days) | 3 | 1 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | 23m | 1h 54m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Kustomer and Tidio differ
- Kustomer reported 3× as many incidents as Tidio over the last 90 days (3 vs 1).
- Kustomer fixes problems faster: 23m on average, against 1h 54m for Tidio (5.0× quicker).
- Kustomer's longest incident on record lasted 1d 3h (Jan 27, 2026); Tidio's lasted 6h 6m (Jul 1, 2026).
90-day uptime
Kustomer
Tidio
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Kustomer incidents
- Degraded performanceSep 9, 2026 · resolved in 27m
[Kustomer Voice] Unable to Dial Outbound Calls - All PRODS
Affected: Kustomer Voice
- Degraded performanceSep 8, 2026 · resolved in 16m
kustomer.help Default Domain – Visibility Issue – ALL PRODs
Affected: CSAT, CSAT, CSAT, Knowledge base, Knowledge base, Knowledge base
- Degraded performanceAug 25, 2026 · resolved in 26m
Reported Third Party Event - [PubNub]
Affected: Channel - Chat, Notifications, Tracking, PubNub, Web Client
Recent Tidio incidents
- Degraded performanceOct 28, 2026 · resolved in 1h 54m
Webhook events not being delivered
Affected: API
Other help desk platforms to consider
- Hiver · #1 · 99.99% uptime
- HubSpot Service Hub · #2 · 100% uptime
- HappyFox · #5 · 100% uptime
- LiveAgent · #6 · 100% uptime