Help Desk Software · reliability comparison
LiveAgent vs Tidio: which is more reliable? (2026)
Tidio is more reliable than LiveAgent, scoring 95.7 vs 89.2 out of 100. Over the last 90 days LiveAgent reported 1 incident and Tidio reported 1, with effective uptime of 100% and 99.98% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | LiveAgent | Tidio |
|---|---|---|
| Reliability score | 89.2 | 95.7 |
| Rank (help desk platforms) | #6 | #4 |
| Uptime (90 days) | 100% | 99.98% |
| Incidents (90 days) | 1 | 1 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | — | 1h 54m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
90-day uptime
LiveAgent
Tidio
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent LiveAgent incidents
- Degraded performanceOct 21, 2026 · resolved (duration not published)
PHP vulnerabilities CVE-2026-109618 / CVE-2026-109619 (PHP2Shell)
- MaintenanceSep 1, 2026 · resolved (duration not published)
Recent Tidio incidents
- Degraded performanceOct 28, 2026 · resolved in 1h 54m
Webhook events not being delivered
Affected: API
Other help desk platforms to consider
- Hiver · #1 · 99.99% uptime
- HubSpot Service Hub · #2 · 100% uptime
- Kustomer · #3 · 99.99% uptime
- HappyFox · #5 · 100% uptime