Veterinary Practice Management Software · reliability comparison
Otto vs Provet Cloud: which is more reliable? (2026)
Otto is more reliable than Provet Cloud, scoring 98.4 vs 59.1 out of 100. Over the last 90 days Otto reported 1 incident and Provet Cloud reported 15, with effective uptime of 100% and 99.23% respectively. Otto resolves incidents faster on average (<1m).
Data updated Nov 1, 2026 · How we score
| Metric | Otto | Provet Cloud |
|---|---|---|
| Reliability score | 98.4 | 59.1 |
| Rank (veterinary practice management systems) | #2 | #10 |
| Uptime (90 days) | 100% | 99.23% |
| Incidents (90 days) | 1 | 15 |
| Partial / major outages | 1 | 2 |
| Avg time to resolve | <1m | 6h 53m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Otto and Provet Cloud differ
- Provet Cloud reported 15× as many incidents as Otto over the last 90 days (15 vs 1).
- Provet Cloud had 2 partial or major outages, compared with 1 for Otto.
- Otto fixes problems faster: <1m on average, against 6h 53m for Provet Cloud (Infinity× quicker).
- Otto's longest outage on record lasted 1h 17m (May 18, 2026); Provet Cloud's lasted 1d 6h (Jan 22, 2026).
90-day uptime
Otto
Provet Cloud
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Otto incidents
- Partial outageOct 4, 2026 · resolved in <1m
Recent Provet Cloud incidents
- Degraded performanceOct 26, 2026 · ongoing
Mastercard payments taken on October 24th showing as Refunded
- Degraded performanceOct 26, 2026 · resolved in 1d 22h
Delays receiving emails in the shared inbox
Affected: EU
- Degraded performanceOct 17, 2026 · resolved in 3m
Elevated errors when loading Provet
Affected: Darwin
- Degraded performanceOct 13, 2026 · resolved in 1h 20m
Cannot add medicines to consultations
Affected: Pegasus, Enterprise, US, US Enterprise, EU, Darwin
- Degraded performanceOct 10, 2026 · resolved in <1m
Elevated errors when loading Provet
Affected: Darwin
- Major outageSep 30, 2026 · resolved in 40m
500 errors on some clinics in the US region
Affected: US
Other veterinary practice management systems to consider
- PetDesk · #1 · 100% uptime
- IDEXX Neo · #3 · 99.94% uptime
- Vetstoria · #4 · 99.96% uptime
- Vetspire · #5 · 99.90% uptime
See the full most reliable veterinary practice management software ranking →