Veterinary Practice Management Software · reliability comparison
Otto vs Vetspire: which is more reliable? (2026)
Otto is more reliable than Vetspire, scoring 98.4 vs 89.7 out of 100. Over the last 90 days Otto reported 1 incident and Vetspire reported 4, with effective uptime of 100% and 99.90% respectively. Otto resolves incidents faster on average (<1m).
Data updated Nov 1, 2026 · How we score
| Metric | Otto | Vetspire |
|---|---|---|
| Reliability score | 98.4 | 89.7 |
| Rank (veterinary practice management systems) | #2 | #5 |
| Uptime (90 days) | 100% | 99.90% |
| Incidents (90 days) | 1 | 4 |
| Partial / major outages | 1 | 2 |
| Avg time to resolve | <1m | 1h 40m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Otto and Vetspire differ
- Vetspire reported 4× as many incidents as Otto over the last 90 days (4 vs 1).
- Vetspire had 2 partial or major outages, compared with 1 for Otto.
- Otto fixes problems faster: <1m on average, against 1h 40m for Vetspire (Infinity× quicker).
- Otto's longest outage on record lasted 1h 17m (May 18, 2026); Vetspire's lasted 1d 22h (Mar 30, 2026).
90-day uptime
Otto
Vetspire
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Otto incidents
- Partial outageOct 4, 2026 · resolved in <1m
Recent Vetspire incidents
- Degraded performanceOct 22, 2026 · resolved in 2h 56m
Affected: Cubex
- Partial outageOct 9, 2026 · resolved in 1h 7m
Affected: CardConnect
- Major outageSep 16, 2026 · resolved in 58m
Affected: IDEXX VetConnectPlus & In-House Labs
- InformationalAug 19, 2026 · resolved in 4h 44m
Idexx WebPACS integration now requiring a test to be selected/inputted where previously not required
Other veterinary practice management systems to consider
- PetDesk · #1 · 100% uptime
- IDEXX Neo · #3 · 99.94% uptime
- Vetstoria · #4 · 99.96% uptime
- DaySmart Vet (formerly Vetter) · #6 · 99.80% uptime
See the full most reliable veterinary practice management software ranking →