Veterinary Practice Management Software · reliability comparison
PetDesk vs Vetspire: which is more reliable? (2026)
PetDesk is more reliable than Vetspire, scoring 99.2 vs 89.7 out of 100. Over the last 90 days PetDesk reported 2 incidents and Vetspire reported 4, with effective uptime of 100% and 99.90% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | PetDesk | Vetspire |
|---|---|---|
| Reliability score | 99.2 | 89.7 |
| Rank (veterinary practice management systems) | #1 | #5 |
| Uptime (90 days) | 100% | 99.90% |
| Incidents (90 days) | 2 | 4 |
| Partial / major outages | 0 | 2 |
| Avg time to resolve | — | 1h 40m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where PetDesk and Vetspire differ
- Vetspire reported 2× as many incidents as PetDesk over the last 90 days (4 vs 2).
- Vetspire had 2 partial or major outages, compared with 0 for PetDesk.
- PetDesk's longest outage on record lasted 5h 6m (Nov 18, 2025); Vetspire's lasted 1d 22h (Mar 30, 2026).
90-day uptime
PetDesk
Vetspire
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent PetDesk incidents
- InformationalSep 3, 2026 · resolved in 1h 48m
- InformationalAug 14, 2026 · resolved in 8m
Recent Vetspire incidents
- Degraded performanceOct 22, 2026 · resolved in 2h 56m
Affected: Cubex
- Partial outageOct 9, 2026 · resolved in 1h 7m
Affected: CardConnect
- Major outageSep 16, 2026 · resolved in 58m
Affected: IDEXX VetConnectPlus & In-House Labs
- InformationalAug 19, 2026 · resolved in 4h 44m
Idexx WebPACS integration now requiring a test to be selected/inputted where previously not required
Other veterinary practice management systems to consider
- Otto · #2 · 100% uptime
- IDEXX Neo · #3 · 99.94% uptime
- Vetstoria · #4 · 99.96% uptime
- DaySmart Vet (formerly Vetter) · #6 · 99.80% uptime
See the full most reliable veterinary practice management software ranking →