Hotel Property Management Systems · reliability comparison
protel (Planet) vs RMS Cloud: which is more reliable? (2026)
RMS Cloud is more reliable than protel (Planet), scoring 86.8 vs 67.8 out of 100. Over the last 90 days protel (Planet) reported 4 incidents and RMS Cloud reported 6, with effective uptime of 99.37% and 99.87% respectively. RMS Cloud resolves incidents faster on average (2h 22m).
Data updated Nov 1, 2026 · How we score
| Metric | protel (Planet) | RMS Cloud |
|---|---|---|
| Reliability score | 67.8 | 86.8 |
| Rank (hotel PMS platforms) | #4 | #2 |
| Uptime (90 days) | 99.37% | 99.87% |
| Incidents (90 days) | 4 | 6 |
| Partial / major outages | 1 | 2 |
| Avg time to resolve | 5h 24m | 2h 22m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where protel (Planet) and RMS Cloud differ
- RMS Cloud reported 50% more incidents than protel (Planet) over the last 90 days (6 vs 4).
- RMS Cloud had 2 partial or major outages, compared with 1 for protel (Planet).
- RMS Cloud fixes problems faster: 2h 22m on average, against 5h 24m for protel (Planet) (2.3× quicker).
- protel (Planet)'s longest outage on record lasted 16h 54m (Aug 3, 2026); RMS Cloud's lasted 1d 3h (Jul 1, 2026).
90-day uptime
protel (Planet)
RMS Cloud
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent protel (Planet) incidents
- Partial outageOct 27, 2026 · resolved in 1h 5m
I/O Reservation Import – Partial Outage
Affected: Protel.I/O services for Protel onPremise (SPE/MPE), Protel.I/O services for Protel AIR
- Degraded performanceOct 16, 2026 · resolved in 3h 29m
Affected: Protel Cloud PMS, Protel Cloud PMS, Protel Cloud PMS, Credit Card Interface, Credit Card Interface, Credit Card Interface
- Degraded performanceSep 1, 2026 · resolved in 42m
PSM-619042 | Web Booking Engine - Confirmation Email Disruptions
Affected: Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine
- Degraded performanceAug 19, 2026 · resolved in 16h 19m
protel Cloud - POS Interfaces degraded Performance
Affected: Other interfaces to local systems, Other Interfaces to local systems (not IDS or credit cards), Other Interfaces to local systems (not IDS or credit cards)
- Major outageAug 3, 2026 · resolved in 16h 54m
planet Web Booking Engine - Outage
Affected: Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine
Recent RMS Cloud incidents
- InformationalOct 27, 2026 · ongoing
Phishing messages referencing RMS booking details
Affected: RMS9+ (Live), RMS Customer Support Telephone System, RMS9+ (Live), RMS9+ (Live), RMS9+ (Live), RMS Service Requests +36 more
- Degraded performanceOct 8, 2026 · resolved in 2h 35m
Affected: RMS9+ (Live), RMS 9+ (Release Candidate), RMS9+ (Beta)
- InformationalOct 5, 2026 · resolved in <1m
A subset of user in the EMEA region may be experiencing degraded performance within RMS
- InformationalSep 21, 2026 · resolved in 2h 51m
- Partial outageAug 23, 2026 · resolved in 3h 58m
Affected: RMS9+ (Live), RMS 9+ (Release Candidate), RMS9+ (Beta)
- Partial outageAug 4, 2026 · resolved in 34m
RC Environment User Login Disruption
Affected: RMS 9+ (Release Candidate), RMS 9+ (Release Candidate), RMS 9+ (Release Candidate), RMS 9+ (Release Candidate)
Other hotel PMS platforms to consider
- RoomRaccoon · #1 · 99.99% uptime
- Apaleo · #3 · 99.69% uptime
- Sirvoy · #5 · 99.32% uptime
- Mews · #6 · 97.28% uptime
See the full most reliable hotel property management systems ranking →