Hotel Property Management Systems · reliability comparison
protel (Planet) vs RoomRaccoon: which is more reliable? (2026)
RoomRaccoon is more reliable than protel (Planet), scoring 94.3 vs 82.3 out of 100. Over the last 90 days protel (Planet) reported 4 incidents and RoomRaccoon reported 4, with effective uptime of 99.83% and 99.96% respectively. RoomRaccoon resolves incidents faster on average (53m).
Data updated Nov 2, 2026 · How we score
| Metric | protel (Planet) | RoomRaccoon |
|---|---|---|
| Reliability score | 82.3 | 94.3 |
| Rank (hotel PMS platforms) | #3 | #1 |
| Uptime (90 days) | 99.83% | 99.96% |
| Incidents (90 days) | 4 | 4 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 5h 24m | 53m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where protel (Planet) and RoomRaccoon differ
- protel (Planet) had 1 partial or major outage, compared with 0 for RoomRaccoon.
- RoomRaccoon fixes problems faster: 53m on average, against 5h 24m for protel (Planet) (6.1× quicker).
- protel (Planet)'s longest outage on record lasted 16h 54m (Aug 3, 2026); RoomRaccoon's lasted 53m (Oct 28, 2026).
90-day uptime
protel (Planet)
RoomRaccoon
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent protel (Planet) incidents
- Partial outageOct 27, 2026 · resolved in 1h 5m
I/O Reservation Import – Partial Outage
Affected: Protel.I/O services for Protel onPremise (SPE/MPE), Protel.I/O services for Protel AIR
- Degraded performanceOct 16, 2026 · resolved in 3h 29m
Affected: Protel Cloud PMS, Protel Cloud PMS, Protel Cloud PMS, Credit Card Interface, Credit Card Interface, Credit Card Interface
- Degraded performanceSep 1, 2026 · resolved in 42m
PSM-619042 | Web Booking Engine - Confirmation Email Disruptions
Affected: Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine
- Degraded performanceAug 19, 2026 · resolved in 16h 19m
protel Cloud - POS Interfaces degraded Performance
Affected: Other interfaces to local systems, Other Interfaces to local systems (not IDS or credit cards), Other Interfaces to local systems (not IDS or credit cards)
Recent RoomRaccoon incidents
- Degraded performanceNov 2, 2026 · ongoing
Suspected spam bookings via Booking Engine
Affected: app.roomraccoon.com
- Degraded performanceNov 2, 2026 · ongoing
- Degraded performanceOct 28, 2026 · resolved in 53m
Subscription Invoices Not Loading
Affected: app.roomraccoon.com, staging.roomraccoon.com
- InformationalSep 21, 2026 · resolved in <1m
Other hotel PMS platforms to consider
- RMS Cloud · #2 · 99.87% uptime
- Apaleo · #4 · 99.58% uptime
- Sirvoy · #5 · 99.32% uptime
- Guestline · #6 · 98.42% uptime
See the full most reliable hotel property management systems ranking →