Hotel Property Management Systems · reliability comparison
protel (Planet) vs Sirvoy: which is more reliable? (2026)
protel (Planet) is more reliable than Sirvoy, scoring 66.8 vs 60.5 out of 100. Over the last 90 days protel (Planet) reported 4 incidents and Sirvoy reported 16, with effective uptime of 99.27% and 99.32% respectively. Sirvoy resolves incidents faster on average (2h 8m).
Data updated Nov 1, 2026 · How we score
| Metric | protel (Planet) | Sirvoy |
|---|---|---|
| Reliability score | 66.8 | 60.5 |
| Rank (hotel PMS platforms) | #4 | #5 |
| Uptime (90 days) | 99.27% | 99.32% |
| Incidents (90 days) | 4 | 16 |
| Partial / major outages | 1 | 15 |
| Avg time to resolve | 5h 24m | 2h 8m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where protel (Planet) and Sirvoy differ
- Sirvoy reported 4× as many incidents as protel (Planet) over the last 90 days (16 vs 4).
- Sirvoy had 15 partial or major outages, compared with 1 for protel (Planet).
- Sirvoy fixes problems faster: 2h 8m on average, against 5h 24m for protel (Planet) (2.5× quicker).
- protel (Planet)'s longest outage on record lasted 16h 54m (Aug 3, 2026); Sirvoy's lasted 12h 35m (Oct 15, 2026).
90-day uptime
protel (Planet)
Sirvoy
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent protel (Planet) incidents
- Partial outageOct 27, 2026 · resolved in 1h 5m
I/O Reservation Import – Partial Outage
Affected: Protel.I/O services for Protel onPremise (SPE/MPE), Protel.I/O services for Protel AIR
- Degraded performanceOct 16, 2026 · resolved in 3h 29m
Affected: Protel Cloud PMS, Protel Cloud PMS, Protel Cloud PMS, Credit Card Interface, Credit Card Interface, Credit Card Interface
- Degraded performanceSep 1, 2026 · resolved in 42m
PSM-619042 | Web Booking Engine - Confirmation Email Disruptions
Affected: Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine
- Degraded performanceAug 19, 2026 · resolved in 16h 19m
protel Cloud - POS Interfaces degraded Performance
Affected: Other interfaces to local systems, Other Interfaces to local systems (not IDS or credit cards), Other Interfaces to local systems (not IDS or credit cards)
- Major outageAug 3, 2026 · resolved in 16h 54m
planet Web Booking Engine - Outage
Affected: Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine
Recent Sirvoy incidents
- Partial outageOct 30, 2026 · resolved in 4m
- Partial outageOct 25, 2026 · resolved in 1h 18m
- Partial outageOct 25, 2026 · resolved in 11m
- Partial outageOct 23, 2026 · resolved in 1m
- Partial outageOct 22, 2026 · resolved in 2h 38m
- Partial outageOct 22, 2026 · resolved in 4h 1m
Other hotel PMS platforms to consider
- RoomRaccoon · #1 · 99.99% uptime
- RMS Cloud · #2 · 99.87% uptime
- Apaleo · #3 · 99.70% uptime
- Mews · #6 · 97.28% uptime
See the full most reliable hotel property management systems ranking →