Veterinary Practice Management Software · reliability comparison
Provet Cloud vs Shepherd: which is more reliable? (2026)
Shepherd is more reliable than Provet Cloud, scoring 68.6 vs 59.2 out of 100. Over the last 90 days Provet Cloud reported 16 incidents and Shepherd reported 5, with effective uptime of 99.23% and 99.46% respectively. Shepherd resolves incidents faster on average (4h 53m).
Data updated Nov 2, 2026 · How we score
| Metric | Provet Cloud | Shepherd |
|---|---|---|
| Reliability score | 59.2 | 68.6 |
| Rank (veterinary practice management systems) | #10 | #9 |
| Uptime (90 days) | 99.23% | 99.46% |
| Incidents (90 days) | 16 | 5 |
| Partial / major outages | 2 | 1 |
| Avg time to resolve | 6h 20m | 4h 53m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Provet Cloud and Shepherd differ
- Provet Cloud reported 3.2× as many incidents as Shepherd over the last 90 days (16 vs 5).
- Provet Cloud had 2 partial or major outages, compared with 1 for Shepherd.
- Shepherd fixes problems faster: 4h 53m on average, against 6h 20m for Provet Cloud.
- Provet Cloud's longest outage on record lasted 1d 6h (Jan 22, 2026); Shepherd's lasted 22h 26m (Sep 14, 2026).
90-day uptime
Provet Cloud
Shepherd
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Provet Cloud incidents
- Degraded performanceNov 2, 2026 · resolved in 16m
Affected: Darwin, Darwin
- Degraded performanceOct 26, 2026 · ongoing
Mastercard payments taken on October 24th showing as Refunded
Affected: Payment Service
- Degraded performanceOct 26, 2026 · resolved in 1d 22h
Delays receiving emails in the shared inbox
Affected: EU
- Degraded performanceOct 17, 2026 · resolved in 3m
Elevated errors when loading Provet
Affected: Darwin
- Degraded performanceOct 13, 2026 · resolved in 1h 20m
Cannot add medicines to consultations
Affected: Enterprise, US, US Enterprise, EU, Darwin, Pegasus
- Degraded performanceOct 10, 2026 · resolved in <1m
Elevated errors when loading Provet
Affected: Darwin
Recent Shepherd incidents
- Degraded performanceOct 30, 2026 · resolved in <1m
- Degraded performanceSep 14, 2026 · resolved in <1m
- Partial outageSep 14, 2026 · resolved in 22h 26m
Shepherd Application Service Disruptionofficial update ↗
Affected: Shepherd Application, Shepherd Pay, SMS (Texting Services), AI Services (TranscribeAI, SummarizeAI, DiagnoseAI), OpenAPI (Clinic Connect and Integrations), Shepherd Support Chat (Intercom)
- Degraded performanceSep 10, 2026 · resolved in 1h 10m
OpenAPI – Intermittent Request Failures
Affected: OpenAPI (Clinic Connect and Integrations)
- Degraded performanceAug 26, 2026 · resolved in 50m
Shepherd Application Degraded Performance
Affected: Shepherd Application, Shepherd Pay, SMS (Texting Services), AI Services (TranscribeAI, SummarizeAI, DiagnoseAI), OpenAPI (Clinic Connect and Integrations)
Other veterinary practice management systems to consider
- PetDesk · #1 · 100% uptime
- Otto · #2 · 100% uptime
- IDEXX Neo · #3 · 99.94% uptime
- Vetstoria · #4 · 99.96% uptime
See the full most reliable veterinary practice management software ranking →