Veterinary Practice Management Software · reliability comparison
Provet Cloud vs Vetspire: which is more reliable? (2026)
Vetspire is more reliable than Provet Cloud, scoring 89.7 vs 59.1 out of 100. Over the last 90 days Provet Cloud reported 15 incidents and Vetspire reported 4, with effective uptime of 99.23% and 99.90% respectively. Vetspire resolves incidents faster on average (1h 40m).
Data updated Nov 2, 2026 · How we score
| Metric | Provet Cloud | Vetspire |
|---|---|---|
| Reliability score | 59.1 | 89.7 |
| Rank (veterinary practice management systems) | #10 | #5 |
| Uptime (90 days) | 99.23% | 99.90% |
| Incidents (90 days) | 15 | 4 |
| Partial / major outages | 2 | 2 |
| Avg time to resolve | 6h 53m | 1h 40m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Provet Cloud and Vetspire differ
- Provet Cloud reported 3.8× as many incidents as Vetspire over the last 90 days (15 vs 4).
- Vetspire fixes problems faster: 1h 40m on average, against 6h 53m for Provet Cloud (4.1× quicker).
- Provet Cloud's longest outage on record lasted 1d 6h (Jan 22, 2026); Vetspire's lasted 1d 22h (Mar 30, 2026).
90-day uptime
Provet Cloud
Vetspire
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Provet Cloud incidents
- Degraded performanceOct 26, 2026 · ongoing
Mastercard payments taken on October 24th showing as Refunded
- Degraded performanceOct 26, 2026 · resolved in 1d 22h
Delays receiving emails in the shared inbox
Affected: EU
- Degraded performanceOct 17, 2026 · resolved in 3m
Elevated errors when loading Provet
Affected: Darwin
- Degraded performanceOct 13, 2026 · resolved in 1h 20m
Cannot add medicines to consultations
Affected: Pegasus, Enterprise, US, US Enterprise, EU, Darwin
- Degraded performanceOct 10, 2026 · resolved in <1m
Elevated errors when loading Provet
Affected: Darwin
- Major outageSep 30, 2026 · resolved in 40m
500 errors on some clinics in the US regionofficial update ↗
Affected: US
Recent Vetspire incidents
- Degraded performanceOct 22, 2026 · resolved in 2h 56m
Affected: Cubex
- Partial outageOct 9, 2026 · resolved in 1h 7m
Affected: CardConnect
- Major outageSep 16, 2026 · resolved in 58m
Affected: IDEXX VetConnectPlus & In-House Labs
- InformationalAug 19, 2026 · resolved in 4h 44m
Idexx WebPACS integration now requiring a test to be selected/inputted where previously not required
Other veterinary practice management systems to consider
- PetDesk · #1 · 100% uptime
- Otto · #2 · 100% uptime
- IDEXX Neo · #3 · 99.94% uptime
- Vetstoria · #4 · 99.96% uptime
See the full most reliable veterinary practice management software ranking →