Form & Survey Builders · reliability comparison
Qualtrics vs SurveyMonkey: which is more reliable? (2026)
SurveyMonkey is more reliable than Qualtrics, scoring 72.6 vs 34.6 out of 100. Over the last 90 days Qualtrics reported 26 incidents and SurveyMonkey reported 15, with effective uptime of 97.26% and 99.68% respectively. SurveyMonkey resolves incidents faster on average (3h 7m).
Data updated Nov 1, 2026 · How we score
| Metric | Qualtrics | SurveyMonkey |
|---|---|---|
| Reliability score | 34.6 | 72.6 |
| Rank (form & survey builders) | #14 | #13 |
| Uptime (90 days) | 97.26% | 99.68% |
| Incidents (90 days) | 26 | 15 |
| Partial / major outages | 3 | 4 |
| Avg time to resolve | 11h 3m | 3h 7m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Qualtrics and SurveyMonkey differ
- Qualtrics reported 73% more incidents than SurveyMonkey over the last 90 days (26 vs 15).
- SurveyMonkey had 4 partial or major outages, compared with 3 for Qualtrics.
- SurveyMonkey fixes problems faster: 3h 7m on average, against 11h 3m for Qualtrics (3.5× quicker).
- Qualtrics's longest outage on record lasted 3d (Aug 31, 2026); SurveyMonkey's lasted 6h 4m (Apr 24, 2026).
90-day uptime
Qualtrics
SurveyMonkey
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Qualtrics incidents
- Degraded performanceOct 23, 2026 · resolved in 5h 14m
Salesforce Integration issues in all regions
Affected: Workflows
- InformationalOct 23, 2026 · resolved in 12h 1m
Affected: Survey Taking, Email, WAI Project Editing, Product Documentation, Endpoint: https://cxstudio.clarabridge.net/dashboard/, SMS (Text) +25 more
- MaintenanceOct 21, 2026 · resolved in 11h 16m
Industry-wide PHP vulnerabilities (CVE-2026-109618, CVE-2026-109619)
Affected: Projects
- Degraded performanceOct 19, 2026 · resolved in 1h 13m
Affected: Endpoint: https://cxstudio.clarabridge.net/dashboard/, US Endpoint: https://studio.us1.qualtrics.io/dashboard/, Canada Endpoint: https://studio.ca1.qualtrics.io/dashboard/, UK Endpoint: https://studio.eu2.qualtrics.io/dashboard/, EU Endpoint: https://studio.fra1.qualtrics.com/dashboard/, ANZ Endpoint: https://studio.aus1.qualtrics.io/dashboard/
- InformationalOct 14, 2026 · resolved in 6d
- Degraded performanceOct 1, 2026 · resolved in 6h 2m
Receipt Scanner question issues in all regions
Affected: Survey Taking
Recent SurveyMonkey incidents
- Major outageOct 28, 2026 · resolved in 25m
Errors occurring across the site
Affected: SurveyMonkey
- InformationalOct 14, 2026 · resolved in <1m
- Degraded performanceOct 6, 2026 · resolved in 1h 40m
500 error on Transaction History for Team Admins
Affected: SurveyMonkey
- Degraded performanceOct 2, 2026 · resolved in 2h 52m
Custom data / respondent metadata missing from Individual Response Table and XLS exports
Affected: SurveyMonkey
- Partial outageSep 24, 2026 · resolved in 3h 16m
Audience Preview Page is not respondingofficial update ↗
Affected: SurveyMonkey
- InformationalSep 11, 2026 · resolved in <1m
Other form & survey builders to consider
- Cognito Forms · #1 · 100% uptime
- Google Forms · #2 · 100% uptime
- Jotform · #3 · 100% uptime
- Paperform · #4 · 100% uptime