Hotel Property Management Systems · reliability comparison
RMS Cloud vs Sirvoy: which is more reliable? (2026)
RMS Cloud is more reliable than Sirvoy, scoring 86.8 vs 60.5 out of 100. Over the last 90 days RMS Cloud reported 6 incidents and Sirvoy reported 16, with effective uptime of 99.87% and 99.32% respectively. Sirvoy resolves incidents faster on average (2h 8m).
Data updated Nov 2, 2026 · How we score
| Metric | RMS Cloud | Sirvoy |
|---|---|---|
| Reliability score | 86.8 | 60.5 |
| Rank (hotel PMS platforms) | #2 | #5 |
| Uptime (90 days) | 99.87% | 99.32% |
| Incidents (90 days) | 6 | 16 |
| Partial / major outages | 2 | 15 |
| Avg time to resolve | 2h 22m | 2h 8m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where RMS Cloud and Sirvoy differ
- Sirvoy reported 2.7× as many incidents as RMS Cloud over the last 90 days (16 vs 6).
- Sirvoy had 15 partial or major outages, compared with 2 for RMS Cloud.
- Sirvoy fixes problems faster: 2h 8m on average, against 2h 22m for RMS Cloud.
- RMS Cloud's longest outage on record lasted 1d 3h (Jul 1, 2026); Sirvoy's lasted 12h 35m (Oct 15, 2026).
90-day uptime
RMS Cloud
Sirvoy
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent RMS Cloud incidents
- InformationalOct 27, 2026 · ongoing
Phishing messages referencing RMS booking details
Affected: RMS9+ (Live), RMS Customer Support Telephone System, RMS9+ (Live), RMS9+ (Live), RMS9+ (Live), RMS Service Requests +36 more
- Degraded performanceOct 8, 2026 · resolved in 2h 35m
Affected: RMS9+ (Live), RMS 9+ (Release Candidate), RMS9+ (Beta)
- InformationalOct 5, 2026 · resolved in <1m
A subset of user in the EMEA region may be experiencing degraded performance within RMS
- InformationalSep 21, 2026 · resolved in 2h 51m
- Partial outageAug 23, 2026 · resolved in 3h 58m
Account Sign-In Issueofficial update ↗
Affected: RMS9+ (Live), RMS 9+ (Release Candidate), RMS9+ (Beta)
- Partial outageAug 4, 2026 · resolved in 34m
RC Environment User Login Disruption
Affected: RMS 9+ (Release Candidate), RMS 9+ (Release Candidate), RMS 9+ (Release Candidate), RMS 9+ (Release Candidate)
Recent Sirvoy incidents
- Partial outageOct 30, 2026 · resolved in 4m
- Partial outageOct 25, 2026 · resolved in 1h 18m
- Partial outageOct 25, 2026 · resolved in 11m
- Partial outageOct 23, 2026 · resolved in 1m
- Partial outageOct 22, 2026 · resolved in 2h 38m
- Partial outageOct 22, 2026 · resolved in 4h 1m
Booking.com Availability/Prices Updates Outageofficial update ↗
Other hotel PMS platforms to consider
- RoomRaccoon · #1 · 99.96% uptime
- protel (Planet) · #3 · 99.83% uptime
- Apaleo · #4 · 99.58% uptime
- Guestline · #6 · 98.42% uptime
See the full most reliable hotel property management systems ranking →