Veterinary Practice Management Software · reliability comparison
Shepherd vs Vetstoria: which is more reliable? (2026)
Vetstoria is more reliable than Shepherd, scoring 90.3 vs 68.6 out of 100. Over the last 90 days Shepherd reported 5 incidents and Vetstoria reported 1, with effective uptime of 99.46% and 99.96% respectively. Shepherd resolves incidents faster on average (4h 53m).
Data updated Nov 1, 2026 · How we score
| Metric | Shepherd | Vetstoria |
|---|---|---|
| Reliability score | 68.6 | 90.3 |
| Rank (veterinary practice management systems) | #9 | #4 |
| Uptime (90 days) | 99.46% | 99.96% |
| Incidents (90 days) | 5 | 1 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 4h 53m | 5h 31m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Shepherd and Vetstoria differ
- Shepherd reported 5× as many incidents as Vetstoria over the last 90 days (5 vs 1).
- Shepherd had 1 partial or major outage, compared with 0 for Vetstoria.
- Shepherd fixes problems faster: 4h 53m on average, against 5h 31m for Vetstoria.
- Shepherd's longest outage on record lasted 22h 26m (Sep 14, 2026); Vetstoria's lasted 22h 8m (Feb 2, 2026).
90-day uptime
Shepherd
Vetstoria
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Shepherd incidents
- Degraded performanceOct 30, 2026 · resolved in <1m
- Degraded performanceSep 14, 2026 · resolved in <1m
- Partial outageSep 14, 2026 · resolved in 22h 26m
Shepherd Application Service Disruption
Affected: Shepherd Application, Shepherd Pay, SMS (Texting Services), AI Services (TranscribeAI, SummarizeAI, DiagnoseAI), OpenAPI (Clinic Connect and Integrations), Shepherd Support Chat (Intercom)
- Degraded performanceSep 10, 2026 · resolved in 1h 10m
OpenAPI – Intermittent Request Failures
Affected: OpenAPI (Clinic Connect and Integrations)
- Degraded performanceAug 26, 2026 · resolved in 50m
Shepherd Application Degraded Performance
Affected: Shepherd Application, Shepherd Pay, SMS (Texting Services), AI Services (TranscribeAI, SummarizeAI, DiagnoseAI), OpenAPI (Clinic Connect and Integrations)
Recent Vetstoria incidents
- Degraded performanceOct 21, 2026 · resolved in 5h 31m
Temporary Referral Attachment Restriction in Referral clinics due to PHP Vulnerability Mitigation
Affected: US Server, EU Server
Other veterinary practice management systems to consider
- PetDesk · #1 · 100% uptime
- Otto · #2 · 100% uptime
- IDEXX Neo · #3 · 99.94% uptime
- Vetspire · #5 · 99.90% uptime
See the full most reliable veterinary practice management software ranking →