E-commerce Platforms · reliability comparison
Shopify vs Wix: which is more reliable? (2026)
Shopify is more reliable than Wix, scoring 99.6 vs 84.8 out of 100. Over the last 90 days Shopify reported 1 incident and Wix reported 6, with effective uptime of 100% and 99.85% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Shopify | Wix |
|---|---|---|
| Reliability score | 99.6 | 84.8 |
| Rank (e-commerce platforms) | #1 | #5 |
| Uptime (90 days) | 100% | 99.85% |
| Incidents (90 days) | 1 | 6 |
| Partial / major outages | 0 | 2 |
| Avg time to resolve | — | 2h 35m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Shopify and Wix differ
- Wix reported 6× as many incidents as Shopify over the last 90 days (6 vs 1).
- Wix had 2 partial or major outages, compared with 0 for Shopify.
- Shopify's longest incident on record lasted 42m (Oct 29, 2026); Wix's lasted 3h 17m (Aug 1, 2026).
90-day uptime
Shopify
Wix
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Shopify incidents
- InformationalOct 29, 2026 · resolved in 42m
Some merchants encountering error messages within their admins
Recent Wix incidents
- Partial outageOct 1, 2026 · resolved in 26m
RESOLVED: Some Users Are Experiencing Issues With Multiple Services
Affected: Store Management, Wix Payments, Wix Editor, Storefront, Third-Party Payment Providers, Checkout +2 more
- Major outageSep 15, 2026 · resolved in 42m
RESOLVED: Multiple Issues with Wix Services in European Region
Affected: My Sites, Sign-In, Site Loading
- Degraded performanceSep 7, 2026 · resolved in 6h 45m
RESOLVED: Some Elements not Appearing on Wix Harmony Live Sites
Affected: Site Loading, View\Preview
- Degraded performanceSep 1, 2026 · resolved in 5h 45m
RESOLVED: SMS Delivery Delays on Twilio Side
Affected: Email Marketing, Automations, Sign-In, Business Phone Number, Subscriber Registration
- Degraded performanceAug 19, 2026 · resolved in 1h 28m
RESOLVED: Wix Sites Loading Slow in Some Regions
Affected: Sign-In, Wix Editor, Site Loading, Wix Studio
- Degraded performanceAug 12, 2026 · resolved in 25m
RESOLVED: Issues opening Wix Editors and dashboards
Affected: My Sites, Wix Editor
Other e-commerce platforms to consider
- Squarespace · #2 · 99.98% uptime
- GoDaddy Online Store · #3 · 99.97% uptime
- Ecwid · #4 · 99.93% uptime
- Lightspeed eCom · #6 · 99.15% uptime