Referral & Loyalty Programs · reliability comparison
Smile.io vs Yotpo Loyalty & Referrals: which is more reliable? (2026)
Yotpo Loyalty & Referrals is more reliable than Smile.io, scoring 98.2 vs 73.3 out of 100. Over the last 90 days Smile.io reported 1 incident and Yotpo Loyalty & Referrals reported 1, with effective uptime of 99.70% and 99.99% respectively. Yotpo Loyalty & Referrals resolves incidents faster on average (4m).
Data updated Nov 1, 2026 · How we score
VS
| Metric | Smile.io | Yotpo Loyalty & Referrals |
|---|---|---|
| Reliability score | 73.3 | 98.2 |
| Rank (loyalty & referral platforms) | #6 | #3 |
| Uptime (90 days) | 99.70% | 99.99% |
| Incidents (90 days) | 1 | 1 |
| Partial / major outages | 1 | 1 |
| Avg time to resolve | 12h 54m | 4m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Smile.io and Yotpo Loyalty & Referrals differ
- Yotpo Loyalty & Referrals fixes problems faster: 4m on average, against 12h 54m for Smile.io (214.9× quicker).
- Smile.io's longest outage on record lasted 12h 54m (Sep 24, 2026); Yotpo Loyalty & Referrals's lasted 1d 6h (Jun 29, 2026).
90-day uptime
Smile.io
Yotpo Loyalty & Referrals
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Smile.io incidents
- Partial outageSep 24, 2026 · resolved in 12h 54m
Errors when customers try to redeem points.official update ↗
Affected: Storefront Components
Recent Yotpo Loyalty & Referrals incidents
- Partial outageSep 24, 2026 · resolved in 4m
Loyalty Home Page Currently experiencing loading issues
Affected: Admin
Other loyalty & referral platforms to consider
- LoyaltyLion · #1 · 100% uptime
- Mention Me · #2 · 100% uptime
- Extole · #4 · 99.99% uptime
- Growave · #5 · 99.99% uptime
See the full most reliable referral & loyalty platforms ranking →