Help Desk Software · reliability comparison
Tidio vs Zoho Desk: which is more reliable? (2026)
Zoho Desk is more reliable than Tidio, scoring 100.0 vs 95.7 out of 100. Over the last 90 days Tidio reported 1 incident and Zoho Desk reported 0, with effective uptime of 99.98% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Tidio | Zoho Desk |
|---|---|---|
| Reliability score | 95.7 | 100.0 |
| Rank (help desk platforms) | #4 | — |
| Uptime (90 days) | 99.98% | 100% |
| Incidents (90 days) | 1 | 0 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | 1h 54m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Tidio and Zoho Desk differ
- Zoho Desk reported no incidents in the last 90 days, while Tidio reported 1.
90-day uptime
Tidio
Zoho Desk
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Tidio incidents
- Degraded performanceOct 28, 2026 · resolved in 1h 54m
Webhook events not being delivered
Affected: API
Recent Zoho Desk incidents
No incidents reported by Zoho Desk in the last 90 days.
Other help desk platforms to consider
- Hiver · #1 · 99.99% uptime
- Kustomer · #2 · 99.99% uptime
- HubSpot Service Hub · #3 · 100% uptime
- HappyFox · #5 · 100% uptime