Monthly outage report

December 2024 business software outage report

In December 2024, the vendors we track reported 243 incidents, including 129 partial or major outages. Choose a category for the vendor-by-vendor breakdown.

Retail & e-commerce

CategoryIncidentsPartial / majorClean vendorsMost incidents
E-commerce Platforms1112 of 13Ecwid (1)
Retail POS2215 of 16Revel Systems (2)
Shipping & Fulfillment Software3012 of 15Ordoro (1)

Payments & finance

CategoryIncidentsPartial / majorClean vendorsMost incidents
Accounting Software3010 of 12FreeAgent (2)
Business Banking0015 of 15—
Expense Management Software0015 of 15—
KYC & Identity Verification3014 of 16Jumio (2)
Payment Processors0015 of 15—
Payroll & HR Software4214 of 16Remote (3)
Subscription Billing Platforms8112 of 16Zuora (5)

Restaurants & hospitality

CategoryIncidentsPartial / majorClean vendorsMost incidents
Hotel Property Management Systems3015 of 16RMS Cloud (3)
Restaurant Online Ordering Platforms11514 of 19DoorDash Storefront (5)
Restaurant POS8513 of 18HungerRush (2)
Restaurant Reservation Systems727011 of 15Zenchef (49)
Vacation Rental Software3213 of 16Avantio (1)

Health, beauty & fitness

CategoryIncidentsPartial / majorClean vendorsMost incidents
Gym & Studio Management Software3014 of 16Virtuagym (2)
Salon & Spa Booking Software4313 of 15Meevo (2)
Therapy Practice Management Software6212 of 16Sessions Health (2)
Veterinary Practice Management Software3110 of 13DaySmart Vet (formerly Vetter) (1)

Trades & property

CategoryIncidentsPartial / majorClean vendorsMost incidents
Auto Repair Shop Software0014 of 14—
Field Service Management5114 of 18Tradify (2)
Property Management Software3213 of 16Buildium (1)

Back office & professional services

CategoryIncidentsPartial / majorClean vendorsMost incidents
Appointment Scheduling Software4010 of 13Chili Piper (2)
Business Phone Systems2014 of 16JustCall (1)
Childcare Management Software0013 of 13—
Cloud Storage & Office Suites4112 of 16Egnyte (1)
E-Signature Software3112 of 14PandaDoc (2)
Employee Scheduling Software5212 of 14Planday (3)
Form & Survey Builders4212 of 15Typeform (2)
Legal Practice Management Software1115 of 16Smokeball (1)
Password Managers419 of 12Devolutions Cloud (2)
Project Management Software3213 of 16Asana (1)
Team Chat Apps4213 of 16Ryver (2)
Video Conferencing1111 of 12Pexip (1)

Marketing & customer communication

CategoryIncidentsPartial / majorClean vendorsMost incidents
Advertising Platforms2211 of 12AdRoll (2)
Affiliate & Partner Management Platforms4313 of 16impact.com (2)
Affiliate Networks4210 of 13impact.com (2)
CRM Software3013 of 15Attio (2)
Email Marketing Platforms5312 of 15Constant Contact (2)
Help Desk Software7212 of 15Front (3)
Marketing Automation & CDPs5311 of 15RudderStack (2)
Push Notification Services0013 of 13—
Referral & Loyalty Programs2013 of 15Mention Me (1)
Social Media Management Tools6113 of 16Later (2)
Web & Product Analytics3013 of 15Fullstory (2)
Web Hosting0015 of 15—

AI & developer tools

CategoryIncidentsPartial / majorClean vendorsMost incidents
AI Chat Assistants0010 of 10—
App Hosting Platforms0015 of 15—
Authentication Providers4011 of 13Ory Network (3)
CDN & DNS Providers0016 of 16—
Cloud Providers0014 of 14—
Code Hosting & CI/CD4012 of 15Bitbucket (2)
LLM API Providers0016 of 16—
Managed Database Services0015 of 15—
Monitoring & Observability11312 of 16New Relic (5)
SMS & Voice APIs1114 of 15ClickSend (1)
Transactional Email APIs3012 of 14MailerSend (2)

iGaming & betting technology

CategoryIncidentsPartial / majorClean vendorsMost incidents
iGaming Affiliate Software2212 of 14Everflow (1)
iGaming CRM & Player Engagement1011 of 12CleverTap (1)
iGaming Payment Providers2112 of 14AstroPay (1)

Creators & events

CategoryIncidentsPartial / majorClean vendorsMost incidents
Event Ticketing Platforms2213 of 14Bizzabo (2)
Online Course Platforms2013 of 15Stan (1)

Longest outages in December 2024