Monthly outage report

January 2025 business software outage report

In January 2025, the vendors we track reported 231 incidents, including 109 partial or major outages. Choose a category for the vendor-by-vendor breakdown.

Retail & e-commerce

Category	Incidents	Partial / major	Clean vendors	Most incidents
E-commerce Platforms	1	0	12 of 13	Ecwid (1)
Retail POS	6	1	15 of 16	Clover (6)
Shipping & Fulfillment Software	6	1	10 of 15	Stamps.com (2)

Payments & finance

Category	Incidents	Partial / major	Clean vendors	Most incidents
Accounting Software	4	2	9 of 12	FreeAgent (2)
Business Banking	0	0	15 of 15	—
Expense Management Software	0	0	15 of 15	—
KYC & Identity Verification	6	1	14 of 16	Jumio (5)
Payment Processors	6	1	14 of 15	Clover (6)
Payroll & HR Software	15	12	15 of 16	Remote (15)
Subscription Billing Platforms	15	7	10 of 16	Zuora (5)

Restaurants & hospitality

Category	Incidents	Partial / major	Clean vendors	Most incidents
Hotel Property Management Systems	1	0	15 of 16	RMS Cloud (1)
Restaurant Online Ordering Platforms	13	6	15 of 19	DoorDash Storefront (5)
Restaurant POS	8	2	16 of 18	Clover (6)
Restaurant Reservation Systems	30	29	13 of 15	Zenchef (29)
Vacation Rental Software	2	0	15 of 16	Escapia (2)

Health, beauty & fitness

Category	Incidents	Partial / major	Clean vendors	Most incidents
Gym & Studio Management Software	1	0	15 of 16	Virtuagym (1)
Salon & Spa Booking Software	7	1	11 of 15	Vagaro (3)
Therapy Practice Management Software	5	1	13 of 16	Practice Better (3)
Veterinary Practice Management Software	1	1	12 of 13	Otto (1)

Trades & property

Category	Incidents	Partial / major	Clean vendors	Most incidents
Auto Repair Shop Software	0	0	14 of 14	—
Field Service Management	5	2	15 of 18	FieldRoutes (2)
Property Management Software	1	1	15 of 16	Entrata (1)

Back office & professional services

Category	Incidents	Partial / major	Clean vendors	Most incidents
Appointment Scheduling Software	7	5	10 of 13	OnceHub (5)
Business Phone Systems	7	3	12 of 16	Freshdesk Contact Center (Freshcaller) (3)
Childcare Management Software	1	1	12 of 13	Procare (1)
Cloud Storage & Office Suites	7	5	13 of 16	ShareFile (4)
E-Signature Software	2	0	12 of 14	Dropbox Sign (1)
Employee Scheduling Software	1	0	13 of 14	Planday (1)
Form & Survey Builders	2	0	13 of 15	Feathery (1)
Legal Practice Management Software	0	0	16 of 16	—
Password Managers	4	1	9 of 12	Proton Pass (2)
Project Management Software	3	1	14 of 16	Airtable (2)
Team Chat Apps	3	2	14 of 16	Element (2)
Video Conferencing	2	0	10 of 12	Pexip (1)

Marketing & customer communication

Category	Incidents	Partial / major	Clean vendors	Most incidents
Advertising Platforms	1	0	11 of 12	AdRoll (1)
Affiliate & Partner Management Platforms	6	3	14 of 16	impact.com (5)
Affiliate Networks	5	2	12 of 13	impact.com (5)
CRM Software	7	2	10 of 15	Close (2)
Email Marketing Platforms	5	3	12 of 15	Constant Contact (2)
Help Desk Software	6	4	12 of 15	Hiver (3)
Marketing Automation & CDPs	7	5	12 of 15	Census (4)
Push Notification Services	2	0	11 of 13	Courier (1)
Referral & Loyalty Programs	0	0	15 of 15	—
Social Media Management Tools	4	0	14 of 16	Planable (3)
Web & Product Analytics	5	1	11 of 15	Hotjar (2)
Web Hosting	0	0	15 of 15	—

AI & developer tools

Category	Incidents	Partial / major	Clean vendors	Most incidents
AI Chat Assistants	0	0	10 of 10	—
App Hosting Platforms	0	0	15 of 15	—
Authentication Providers	4	2	11 of 13	Okta Workforce Identity (3)
CDN & DNS Providers	0	0	16 of 16	—
Cloud Providers	0	0	14 of 14	—
Code Hosting & CI/CD	3	1	13 of 15	SourceHut (2)
LLM API Providers	3	0	14 of 16	Cerebras Inference (2)
Managed Database Services	1	1	14 of 15	Upstash (1)
Monitoring & Observability	5	0	13 of 16	Datadog (3)
SMS & Voice APIs	2	0	13 of 15	ClickSend (1)
Transactional Email APIs	2	0	12 of 14	Loops (1)

iGaming & betting technology

Category	Incidents	Partial / major	Clean vendors	Most incidents
iGaming Affiliate Software	1	1	13 of 14	Post Affiliate Pro (1)
iGaming CRM & Player Engagement	1	1	11 of 12	MoEngage (1)
iGaming Payment Providers	2	2	12 of 14	AstroPay (1)

Creators & events

Category	Incidents	Partial / major	Clean vendors	Most incidents
Event Ticketing Platforms	1	1	13 of 14	Bizzabo (1)
Online Course Platforms	7	1	10 of 15	Thinkific (2)

Longest outages in January 2025

Partial outageElementJan 29, 2025 · ongoing
Element One Telegram bridge Matrix to Telegram direction media intermittent failures
Partial outageVeeqoJan 13, 2025 · 16d 23h
Some US Sellers are unable to connect their own UPS account on Veeqo
Major outageRechargeJan 26, 2025 · 8d 6h
Required Maintenance: January 25
Partial outageSuccesswareJan 21, 2025 · 1d
SW Mobile Gen2: Technicians are currently encountering difficulties when attempting to set their availability (clock-in) on Mobile
Partial outagePandleJan 24, 2025 · 1d
Pandle Mobile App Incident
Partial outageQuickBooks OnlineJan 16, 2025 · 18h 16m
QBO Create invoice forced logged out issue
Partial outageProcareJan 31, 2025 · 14h 17m
Online Decreased Performance
Partial outageOnceHubJan 28, 2025 · 12h 56m
We’ve received reports of users encountering a 404 error when trying to access the 'User Notifications' section in their User profile.
Partial outageJumioJan 1, 2025 · 7h 7m
2025-01-01 - Service Instability - (US)
Major outageOttoJan 27, 2025 · 6h 46m
Vetdata Outage